Laura Diaz
Naples,FL
Summary
Client Success and Operations professional with a BBA, specializing in transforming complex logistics into streamlined client experiences. Expertise in scheduling for field teams and managing payroll for seasonal workforces, ensuring operational efficiency. Committed to fostering strong client relationships through empathy and organization, consistently delivering measurable value that enhances client retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Marketing Support
Florida Pool Service
Naples, FL
02.2023 - Current
- Served as primary contact for new and existing clients, ensuring continuous support and information flow.
- Coordinated daily schedules for service technicians, balancing client priorities with team capabilities.
- Collaborated with leadership to create marketing materials that reflect service value and enhance brand consistency.
- Leveraged CRM tools to monitor client interactions and proactively address potential needs.
Administrative Payroll Assistant (Seasonal)
Gargiulo
Bonita Springs, Florida
06.2022 - 12.2022
- Managed payroll operations for large team, ensuring accurate and timely employee payments through meticulous data verification.
- Handled sensitive financial and personal data with utmost professionalism and discretion.
- Collaborated with management to resolve data discrepancies, maintaining compliance and enhancing employee satisfaction.
Server
Brook's Burgers
Naples, FL
11.2018 - 04.2022
- Cultivated resilience and positivity in a high-volume environment while multitasking effectively.
- Responded to guest concerns, employing active listening to de-escalate issues and ensure satisfaction.
- Trained new staff on brand standards, fostering a service-first mindset from day one.
Education
BBA - Business Administration And Management
Florida International University
Miami, FL07-2024
Skills
- Strategic relationship management
- Operational and technical experience
- Client ownership
- CRM proficiency (Salesforce, HubSpot)
- Empathetic communication
- Financial literacy
- Bilingual communication (English and Spanish)
- Business suite proficiency (G-Suite, MS Office)
- Client advocacy
- Project management
Languages
Spanish
Full Professional
Certification
Notary Public - State of Florida
Websites
Timeline
Administrative Assistant & Marketing Support
Florida Pool Service
02.2023 - Current
Administrative Payroll Assistant (Seasonal)
Gargiulo
06.2022 - 12.2022
Server
Brook's Burgers
11.2018 - 04.2022
BBA - Business Administration And Management
Florida International University