Laura Dingee

Organized and facilitated meetings, parties and events.

Customer care, take orders, cashier, server, resolved customer complaints.

Cook

• Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
• Ran individual and group mentoring sessions
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Helped patients to deal with realities of substance use disorder diagnoses and develop coping skills.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Coordinated special projects and managed schedules.
• Tested and recorded blood glucose levels.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Maximized performance by monitoring daily activities and mentoring team members.

• Resolved concerns with products or services to help with retention and drive sales.
• Handled 35-50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Documented, escalated and resolved customer complaints