Laura Dirr
Fairfield
Summary
Detail-oriented assistant property manager with over 4 years of experience in lease administration and tenant relations. Skilled in conducting property inspections and facilitating smooth transitions, ensuring compliance with housing regulations while improving resident satisfaction and retention.
Overview
25
25
years of professional experience
Work History
Assistant Property Manager
Monarch Investment & Management Group
Sharonville, OH
02.2023 - Current
- Coordinated tenant communications and resolved issues to enhance resident satisfaction.
- Supported lease administration processes, ensuring compliance with company policies and regulations.
- Conducted property inspections and maintained accurate records for maintenance requests and repairs.
- Collaborated with vendors to facilitate timely maintenance services, ensuring property upkeep standards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Posted policies and rules in common areas for tenant review.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
Leasing Consultant
Nexus Property Management
Cincinnati, OH
05.2015 - 01.2023
- Conducted property tours, highlighting features and benefits to prospective tenants.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed strong relationships with clients, enhancing tenant retention and satisfaction rates.
- Collaborated with maintenance team to address tenant concerns promptly and effectively.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Warehouse Worker
Amazon
Hebron, KY
03.2014 - 03.2015
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assisted in receiving, stocking and distribution of merchandise.
Health Unit Coordinator
Fort Hamilton Hospital
Hamilton, OH
04.2001 - 03.2014
- Maintained accurate patient records using electronic health record systems to support clinical decision-making.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Education
High School Diploma -
Badin High School
Hamilton, OH05.1998
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Leasing and sales
- Unit inspection
- Onsite tours
- Rent collection
- Resident retention
- Lease agreement review
- Security deposit refunds
- Customer relations
Accomplishments
Monarch Butterfly Award Recipient 2 years in a row.
Timeline
Assistant Property Manager
Monarch Investment & Management Group
02.2023 - Current
Leasing Consultant
Nexus Property Management
05.2015 - 01.2023
Warehouse Worker
Amazon
03.2014 - 03.2015
Health Unit Coordinator
Fort Hamilton Hospital
04.2001 - 03.2014
High School Diploma -
Badin High School