Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Duckstad

Redwood Falls,MN

Summary

Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 15 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations. Committed and hardworking server with 30 years of experience directing restaurant food service. Well-rounded leader with talent for supervising employees and communication skills. Swift problem solver with quick and effective solutions to wide array of issues. Hands-on banquet captain overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.

Overview

30
30
years of professional experience

Work History

Server and Banquet Captain

Ruth Chris Steakhouse
02.1993 - 04.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Directed and managed banquet functions for 10 to 100-person event.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Associate of Arts - Arts And Education

St. Cloud State University
Saint Cloud, MN

High School Diploma -

Redwood Falls High School
Redwood Falls, MN
05.1978

Skills

  • Procedure Monitoring
  • Quality Assurance
  • Continuous Operational Improvement
  • Station Preparation

Timeline

Server and Banquet Captain

Ruth Chris Steakhouse
02.1993 - 04.2023

Associate of Arts - Arts And Education

St. Cloud State University

High School Diploma -

Redwood Falls High School
Laura Duckstad