Laura Duran
Alma,GA
Summary
Accomplished Pharmacy Manager with a proven track record, enhancing patient safety and satisfaction through effective medication management and personalized consultations. Expert in pharmacy operations management and patient education, I've significantly optimized workflow processes. Skilled in training and mentoring, I've developed strong healthcare provider relationships, ensuring top-notch patient care coordination. Highly skilled and enthusiastic professional with more than 28 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
28
28
years of professional experience
Work History
Pharmacy Manager
CVS
01.2022 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Pharmacy Manager
The Medicine Cabinet
01.2017 - 01.2022
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Initiated community outreach efforts such as health fairs or educational seminars to promote awareness of pharmacy services available at the retail location.
- Boosted store profitability through strategic pricing adjustments and cost-control measures.
- Implemented innovative marketing strategies to attract new customers and increase sales revenue.
- Kept abreast of industry trends and advancements in pharmacology to ensure the delivery of up-to-date, evidence-based patient care.
Clinical Pharmacist
Bacon County Hospital
01.2012 - 01.2017
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Trained pharmacy residents and interns on clinical care and medication dispensing.
- Advised physicians on how to properly dose medications.
- Mentored pharmacy students and residents, fostering a supportive learning environment that promoted professional growth.
- Played an integral role in emergency response situations, providing expert guidance on appropriate drug therapy interventions during critical moments of patient care.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharmacy Manager
Rite Aid
06.1996 - 08.2009
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
Education
Doctor of Pharmacy -
Mercer School of Pharmacy
Atlanta, GA05.1996
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Training and mentoring
- Patient Counseling
- Regulatory Requirements
- Drug utilization review
Timeline
Pharmacy Manager
CVS
01.2022 - Current
Pharmacy Manager
The Medicine Cabinet
01.2017 - 01.2022
Clinical Pharmacist
Bacon County Hospital
01.2012 - 01.2017
Pharmacy Manager
Rite Aid
06.1996 - 08.2009
Doctor of Pharmacy -
Mercer School of Pharmacy