Laura Duran
El Paso,TX
Summary
Proactive Assistant Manager with a track record of leadership and customer satisfaction improvement. Bilingual in English and Spanish, experienced in operations management and conflict resolution. Notable success in streamlining processes, resulting in enhanced inventory accuracy and significant sales growth.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Thrift Cash Pawn
El Paso
05.2025 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Speed Way
Assistant Manager
El Paso, TX
04.2024 - 04.2025
- Greeted customers while addressing store needs and enhancing customer experience.
- Collaborated with team to identify and fulfill store requirements.
- Executed end-of-day procedures to ensure accurate reporting.
- Updated sales records to maintain accurate inventory levels.
- Answered incoming emails promptly to support customer inquiries.
- Prioritized associates' needs to foster a positive work environment.
- Demonstrated self-motivation and accountability in all tasks.
- Adapted quickly to changes in fast-paced work settings.
Night Dispatcher
Mulholland Energy Services
Midland, TX
04.2023 - 03.2024
- Managed 24/7 on-call operations for incoming calls and emails.
- Coordinated with mechanics to resolve truck breakdowns swiftly.
- Mapped routes for drivers and scheduled loads for timely pick-up.
- Handled emergency situations with composure, providing clear directions to drivers.
- Monitored dispatcher performance to ensure adherence to company policies.
- Streamlined night dispatch processes using new communication tools.
- Analyzed traffic patterns, weather conditions, and driver availability to optimize route planning.
Front Desk Supervisor
Permian Lodging
Pecos, TX
09.2021 - 05.2023
- Greeted and welcomed guests upon arrival, ensuring a positive first impression.
- Registered guests into computer system, verifying reservations, addresses, and credit details.
- Accepted payments for guest accounts during registration and checkout processes.
- Maintained house bank, completing daily deposits and accurate receipt reports.
- Cashed checks and exchanged currency for guests efficiently.
- Issued keys and controlled entrance to ensure guest security.
- Trained new employees on front desk operations and compliance requirements.
- Scheduled and assigned daily activities to enhance team productivity.
Department Manager
Lowe’s Home Improvement
El Paso, TX
08.2014 - 05.2021
- Scheduled appointments and coordinated deliveries to optimize operational efficiency.
- Collaborated with leadership to identify effective strategies that aligned with sales objectives.
- Communicated best practices to team, fostering customer-focused behaviors and achieving goals.
- Prioritized associate needs alongside customer demands to enhance workplace environment.
- Oversaw inventory management, ensuring optimal stock levels while minimizing shrinkage.
- Facilitated cross-department collaboration to support company-wide objectives.
- Enhanced customer satisfaction through proactive service and prompt resolution of issues.
- Maintained professionalism by addressing conflicts and promoting open communication among staff.
Night Manager
Microtel Inn And Suites
El Paso, TX
04.2009 - 05.2011
- Developed procedures for tracking sales and inventory levels to enhance accuracy.
- Coordinated delivery truck routes and scheduled appointments to optimize logistics.
- Created nightly shift task lists to assign employee duties effectively.
- Prepared nightly deposits by counting cash, completing deposit slips, and securing funds in vault.
- Managed nightly inventory processes to ensure stock accuracy and availability.
- Resolved customer complaints promptly to uphold satisfaction standards.
- Handled emergency situations by coordinating with personnel to ensure guest safety.
- Restocked shelves efficiently by unpacking inventory from backroom boxes.
Education
GED -
EPCC
El Paso, TX05.2004
Skills
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Task delegation
- Staff training and development
- Staff management
- Workload management
- Conflict resolution
- Team building
- Retail operations
Bilingual: English and Spanish
Microsoft Office proficiency
Leadership skills
Recruitment and hiring
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Recruiting and interviewing
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Google drive
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Employee supervision
- Product and service sales
- Process improvement strategies
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Thrift Cash Pawn
05.2025 - 08.2025
Speed Way
Assistant Manager
04.2024 - 04.2025
Night Dispatcher
Mulholland Energy Services
04.2023 - 03.2024
Front Desk Supervisor
Permian Lodging
09.2021 - 05.2023
Department Manager
Lowe’s Home Improvement
08.2014 - 05.2021
Night Manager
Microtel Inn And Suites
04.2009 - 05.2011
GED -
EPCC