Melisa Estrella
Granada Hills,CA
Summary
Motivated and detail-oriented professional seeking a position within a dynamic organization where I can contribute strong administrative, communication, and organizational skills while continuing to grow and develop professionally.
Overview
10
10
years of professional experience
Work History
Receptionist / Treatment Coordinator
Diamond Dental Spa
Woodland, CA
01.2025 - 02.2026
- Answer and route high-volume phone calls with professionalism, efficiency, and a patient-focused approach
- Schedule, confirm, and manage patient appointments to support productive daily provider workflows
- Verify PPO dental insurance eligibility, benefits, and coverage prior to treatment
- Coordinate and present treatment plans for general dental procedures, ensuring patient understanding and comfort
- Prepare treatment estimates, explain insurance coverage, and discuss payment and financing options
- Follow up on unpaid or pending insurance claims and communicate with carriers to resolve billing discrepancies
- Assist patients with billing questions, payments, and insurance-related concerns
- Maintain accurate, up-to-date patient records, charts, and insurance documentation
- Provide exceptional customer service from check-in to check-out to ensure a positive patient experience
- Support smooth office operations through strong organization, communication, and multitasking skills
Receptionist
Encino Pediatric Dental Group
Encino, CA
08.2023 - 09.2024
- Welcomed patients and families, guided them through new patient intake paperwork, and ensured a seamless check-in and check-out experience
- Managed a high-volume, multi-line phone system, handling scheduling requests, insurance inquiries, and general questions with professionalism and warmth
- Verified PPO and Denti-Cal insurance eligibility and benefits, submitted claims, and monitored authorizations and claim statuses
- Reviewed and discussed treatment plans with patients and parents, clearly explaining procedures, insurance coverage, and financial responsibilities
- Prepared treatment estimates, collected payments, and coordinated payment arrangements when necessary
- Coordinated General Anesthesia (GA) days by scheduling patients, securing insurance approvals, and confirming all required documentation and pre-operative instructions
- Maintained accurate patient records, charts, and insurance documentation to ensure compliance and organization
- Conducted appointment confirmations and recall outreach to support schedule efficiency and patient retention
- Assisted the office manager with administrative tasks and special projects as needed
- Maintained a clean and organized front office environment to support a professional atmosphere
Receptionist
Dental Planet
San Fernando, CA
11.2021 - 08.2023
- Welcomed patients in a high-volume, multi-specialty general and pediatric dental practice, ensuring an efficient and professional check-in and check-out experience
- Managed a busy multi-line phone system, scheduling appointments and responding to patient inquiries with accuracy and professionalism
- Verified Medi-Cal eligibility and benefits and updated patient accounts accordingly
- Monitored pre-authorizations and contacted patients once approvals were received to schedule treatment promptly
- Assisted with scheduling and preparation for General Anesthesia (GA) cases, ensuring required documentation and authorizations were completed
- Collected copays and outstanding balances and addressed basic billing questions
- Maintained accurate and organized patient records within practice management systems
- Conducted appointment confirmations and recall outreach to support schedule productivity
- Provided high-level customer service in a fast-paced, high-production dental environment
Permit Coordinator
Motive
Northridge, CA
03.2020 - 11.2021
- Managed end-to-end permitting processes with city and municipal agencies, overseeing submission through final approval
- Supported large-scale commercial projects for major client Spectrum, ensuring timely compliance with municipal regulations
- Reviewed architectural and construction plan sets for accuracy and completeness prior to formal submittal
- Coordinated cross-functionally with contractors, engineers, and project managers to resolve deficiencies and secure required documentation
- Monitored application statuses, proactively addressing corrections, revisions, and jurisdictional requirements
- Maintained comprehensive project documentation, inspection records, and compliance tracking systems
- Managed multiple concurrent projects while meeting strict regulatory deadlines and client expectations
Receptionist
Rodeo Realty
Northridge, CA
04.2018 - 03.2020
- Greeted clients and visitors, directing them to appropriate agents or departments in a professional and welcoming manner
- Managed incoming calls and routed inquiries efficiently to support daily office operations
- Assisted real estate agents with administrative projects, document preparation, and listing support as needed
- Handled mail distribution, coordinated office supply ordering, and completed general clerical tasks
- Maintained an organized, polished, and client-ready front office environment
Service & Parts Clerk
Century West BMW
North Hollywood, CA
08.2016 - 03.2018
- Reviewed service recommendations with customers, clearly explaining repair details, costs, and timelines
- Processed payments accurately and handled credit card, cash, and financing transactions
- Balanced daily cash drawers and prepared end-of-day financial reconciliation reports
- Provided customers with service updates, repair status notifications, and vehicle history information
- Coordinated with service advisors and technicians to ensure accurate communication of repair needs
- Scheduled service appointments and updated customer accounts within dealership systems
- Resolved basic billing discrepancies and addressed customer concerns with professionalism
- Supported drivers in vehicle intake and delivery processes to maintain smooth workflow
- Assisted with stocking, organizing, and tracking parts inventory to ensure availability
- Maintained organized service documentation and repair records in compliance with dealership standards
- Delivered high-level customer service in a fast-paced, high-volume dealership environment
Education
High School Diploma -
Skills
Bilingual: English & Spanish
Microsoft Office Suite (Word, Excel, Outlook)
Electronic records management and data entry
Multi-line phone systems
High-volume scheduling and calendar coordination
Customer service and client relations
Billing support and payment processing
Document preparation and file management
Professional phone etiquette
Strong verbal and written communication
Conflict resolution and problem-solving
Time management and multitasking
Detail-oriented and highly organized
Adaptable and quick learner
Dependable and self-motivated
Typing speed 40 WPM
CPR Certified
Timeline
Receptionist / Treatment Coordinator
Diamond Dental Spa
01.2025 - 02.2026
Receptionist
Encino Pediatric Dental Group
08.2023 - 09.2024
Receptionist
Dental Planet
11.2021 - 08.2023
Permit Coordinator
Motive
03.2020 - 11.2021
Receptionist
Rodeo Realty
04.2018 - 03.2020
Service & Parts Clerk
Century West BMW
08.2016 - 03.2018