Laura Eggen

Joined St. Croix Orthopaedics in Feb 2004 and integrated into Twin Cities Orthopedics in July of 2015. Transitioned to Revo Health, the management service company of Infinite Health Collaborative in 2020.

• Championed insurance claims process by providing suggestions and building positive, trusting relationships.
• Review billing and collection process and determine improvements to streamline workflows.
• Monitor accounts receivables by reviewing payor account aging as well as patient aging and credit balances.
• Support relationships between clinical care teams and business office to ensure successful patient experience.

• Managed accounts receivable process throughout the practice to ensure appropriate billing and reimbursement.
• Promoted positive customer experience through day-to-day supervision and management of Prior Authorization, Accounts Receivable, Coding and Medical Record teams.
• Recruited, hired and trained personnel, working to establish key internal functions for organization.
• NextGen Team member to streamline workflow across team boundaries and gain efficiencies through software best practice solutions.

• Worked effectively with medical commercial payers to obtain timely and accurate payments.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.

• Responded to customer requests for new policies as well as policy changes within Property Casualty agent license guidelines.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Maintained up-to-date knowledge of product and service changes.

• Liaison between Policy Issues and Underwriting Team to navigate life insurance policy application approval.
• Developed strategic plans for day-to-day operations for 18 team members to meet team goals/productivity.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.