Laura Elswick

• Customer service
• Assisted federal employees and retirees with their
• Thrift Savings Retirement plan
• Answered questions, gave balances, reset passwords, faxed and assisted with filling and finding forms online.
• Handled 100's calls per day to address customer inquiries and concerns.

• Wellness
• Cleaning gym, setting up new members, checking in members, counting cash drawer, locking up and opening gym.

Reset passwords, route tickets and troubleshoot computer issues for various workers of the state. Mainframe, ARS , RSA. Managed close to 100 calls per day. Tier II help desk analyst.

• Customer service
• Assisted federal employees with retirement Thrift Savings plan
• Answered questions, assisted with forms, general retirement questions, and processing times.

• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Developed and maintained courteous and effective working relationships.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Expanded customer base and boosted profit within product line.

• Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
• Used coordination and planning skills to achieve results according to schedule.
• Carried out day-to-day duties accurately and efficiently.
• Graded papers in the nursing department
• Answered phones and faxed paperwork

• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing, copying and distributing mail.
• Maintained staff directory and company policy handbook for special services
• Interacted with customers by phone, email or in-person to provide information.
• Executed record filing system to improve document organization and management.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Developed correspondence letters, memos and emails.