Laura E. Lujan
Phoenix,AZ
Summary
Dynamic bilingual professional with a proven track record in claims investigation and total loss evaluation at Liberty Mutual Insurance. Excelled in delivering high-quality customer service and efficient claim settlements, showcasing strong investigating proficiency and empathetic communication. Achieved top performance ratings, demonstrating an ability to work independently and master insurance regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual- Experienced Total Loss Adjuster
Liberty Mutual Insurance
Phoenix, AZ
02.2024 - Current
- Analyzed police reports, medical records, witness statements, photographs, and other evidence to determine claim validity.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently.
Senior Auto Claims Adjuster- Bilingual
Liberty Mutual Insurance
Phoenix, AZ
07.2023 - 02.2024
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Managed multiple cases simultaneously while meeting established deadlines.
Auto Property Claims Adjuster
Liberty Mutual Insurance
Phoenix, AZ
11.2022 - 07.2023
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Investigated property damage claims to determine coverage and liability.
- Examined estimates of repair costs for vehicles or buildings.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Office Manager- Bilingual
YAA Electric LLC
Phoenix, AZ
04.2021 - 11.2022
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Inbound Sales Representative- Bilingual
State Farm Corporate
Tempe, AZ
08.2014 - 08.2020
- Handled inbound customer service calls in both English and Spanish.
- Responded to billing inquiries on active home and auto insurance policies for existing customers
- Generated comprehensive quotes for home and auto insurance prospects.
- Achieved top-tier ratings consistently.
Medical Transportation- Bilingual
LogistiCare
Tempe, AZ
06.2014 - 08.2014
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Ensured that all required documents were up-to-date and valid before each trip.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
Education
Associates in Arts Degree - General Education-Emphasis in Communications
Phoenix Community College
05.2022
Metro Tech High School Alumni -
Metro Tech High School
Phoenix, AZ05.2006
Nursing Assistant Certification -
Gateway Community College
05.2005
Skills
- Investigating proficiency
- Total loss evaluation
- Claims investigation
- Damage mitigation
- Insurance regulations
- Fraud detection
- Policy interpretation
- Proficient In Bilingual Communication
- Efficient Filing Techniques
- Fast Typing Ability (60 WPM)
- Insurance Sales Expertise
- Independent Work Capability
References
Available Upon Request
Community Service
- Haven Health Phoenix, Phoenix, AZ, 05/01/05, Nursing Assisting
- Desert Terrace Healthcare Center, Phoenix, AZ, 09/01/05, Nursing Assisting
Certification
- Arizona Property and Casualty License
- Florida Adjuster License
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual- Experienced Total Loss Adjuster
Liberty Mutual Insurance
02.2024 - Current
Senior Auto Claims Adjuster- Bilingual
Liberty Mutual Insurance
07.2023 - 02.2024
Auto Property Claims Adjuster
Liberty Mutual Insurance
11.2022 - 07.2023
Office Manager- Bilingual
YAA Electric LLC
04.2021 - 11.2022
Inbound Sales Representative- Bilingual
State Farm Corporate
08.2014 - 08.2020
Medical Transportation- Bilingual
LogistiCare
06.2014 - 08.2014
Associates in Arts Degree - General Education-Emphasis in Communications
Phoenix Community College
Metro Tech High School Alumni -
Metro Tech High School
Nursing Assistant Certification -
Gateway Community College