Summary
Overview
Work History
Education
Skills
State
Zip
City
Certification
Timeline
Generic

Laura Ertel

Wilmington,North Carolina

Summary

Experienced and detail-oriented medical professional with a strong background in providing comprehensive medical administrative and clinical support in a fast-paced medical office. Proficient in utilizing EMR and other medical software, demonstrating a deep understanding of medical terminology and adherence to HIPAA regulations. Committed to delivering efficient and accurate healthcare experiences, ensuring the highest level of patient care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CERTIFIED MEDICAL ASSISTANT

Wilmington Health
Wilmington, North Carolina
08.2019 - Current
  • Worked interdependently with other professionals to provide quality health care to patients
  • Reported significant changes in patient condition to facilitate advanced care
  • IV Certified
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements
  • Documented medical data in patient charts, facilitating accurate records
  • Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
  • Maintained established quality control standards, driving continuous improvement efforts.

CUSTOMER SERVICE REPRESENTATIVE

Capital Ford of Wilmington
Wilmington, North Carolina
08.2009 - 07.2015
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Assisted with training and mentoring new team members
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Updated and maintained database with accurate customer information and timely data entry.

Education

ASSOCIATE IN SCIENCE (A.S IN CERTIFIED MEDICAL ASSISTANT -

Cape Fear Community College
Wilmington, North Carolina

BACHELOR OF SCIENCE (B.S IN HEALTHCARE MANAGEMENT - Healthcare Administration

North Carolina Wesleyan College
Rocky Mount, NC
05.2024

Skills

  • Medical Records Management
  • HIPAA Compliance
  • Electronic Health Records
  • Medical Histories and Vital Statistics
  • Injection Administration
  • Clinical Applications
  • Patient Assessments
  • Healthcare Procedures

State

North Carolina

Zip

28411

City

Wilmington

Certification

IV Certified

Basic Life Support

Timeline

CERTIFIED MEDICAL ASSISTANT

Wilmington Health
08.2019 - Current

CUSTOMER SERVICE REPRESENTATIVE

Capital Ford of Wilmington
08.2009 - 07.2015

ASSOCIATE IN SCIENCE (A.S IN CERTIFIED MEDICAL ASSISTANT -

Cape Fear Community College

BACHELOR OF SCIENCE (B.S IN HEALTHCARE MANAGEMENT - Healthcare Administration

North Carolina Wesleyan College
Laura Ertel