Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Esquivel

Dayton

Summary

Dynamic and detail-oriented professional with experience at Walmart Inc. in order fulfillment and customer service. Also helping in different departments when needed. Proven ability to prioritize tasks and enhance customer satisfaction through effective problem-solving and teamwork. Recognized for maintaining a clean environment and training new people, ensuring high standards of service in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Digital Shopper

Walmart Inc.
10.2023 - Current
  • Ensured customer satisfaction by efficiently fulfilling orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.

Hostess

Outbacksteakhouse
11.2021 - 12.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

High School Diploma -

Belmont High School
Dayton OH
06.2021

Skills

  • Order fulfillment
  • Online merchandising
  • Product sourcing
  • Customer service
  • Prioritizing orders
  • Attention to detail
  • Heavy lifting
  • Flexible schedule
  • Online order processing
  • Upbeat and outgoing attitude
  • Problem-solving
  • Multitasking and organization
  • Teamwork and collaboration
  • Fast learner

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Digital Shopper

Walmart Inc.
10.2023 - Current

Hostess

Outbacksteakhouse
11.2021 - 12.2024

High School Diploma -

Belmont High School

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