Laura Farray
Londonderry,VT
Summary
Dynamic professional with experience in customer service and instructional roles. Skilled in problem-solving and communication, effectively enhancing student engagement and satisfaction. Eager to contribute to a team focused on delivering outstanding service.
Overview
1
1
year of professional experience
Work History
Barista
J.J. Hapgood
Peru, Vermont
04.2025 - Current
- Operated espresso machines, grinders, and blenders efficiently
- Processed cash and card transactions accurately at the register.
- Maintained cleanliness and organization of the workspace and equipment.
- Collaborated with team members to ensure smooth daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Snowboard Instructor
Bromley Mountain
Peru , VT
11.2024 - 04.2025
- Instructed students on snowboarding techniques and safety practices.
- Supervised students during practice sessions to ensure safety and compliance.
- Communicated effectively with parents regarding student progress and concerns.
- Provided feedback to students on performance to enhance skills and confidence.
- Assessed student's ability levels and provided instruction accordingly.
- Maintained a professional attitude towards students, parents and staff members alike.
- Ensured that all students were riding safely and responsibly, with the right gear, and staying close by in case of an emergency.
- I taught kids from ages as young as 3 to ages as old as 15.
- Taught all skill levels, from beginner snowboarders on the bunny hill to experts riding down black slopes.
- Instructed private one on one lessons, and Kids Rule with up to 10 kids.
Education
High School Diploma -
Burr And Burton Academy
Manchester06-2027
Skills
- Customer service
- Team collaboration
- Communication skills
- Instructional techniques
- Time management
- Cash handling
- Problem-solving
- Cleanliness
- Multitasking and organization
- Friendly and outgoing
- Physical fitness and endurance
- Advanced teaching methods
- Motivational coaching
- Slope safety
- Lift safety
- Injury prevention
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Barista
J.J. Hapgood
04.2025 - Current
Snowboard Instructor
Bromley Mountain
11.2024 - 04.2025
High School Diploma -
Burr And Burton Academy
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