Laura Faulha
Port Richey,FL
Summary
Customer-focused veterinary professional with 5+ years of experience in veterinary hospitals, specialty emergency clinics, and client service roles. Experienced in explaining treatment plans, medical estimates, and financial options to pet owners. Strong background in veterinary patient care, medical records, billing, and client communication. Skilled at supporting both veterinary teams and pet owners in fast-paced environments. Combines veterinary knowledge, financial coordination, and excellent customer service—making a strong candidate for pet insurance support, claims, or client experience roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cosmetologist / Hair Stylist
Great Clips
Palm Harbor, FL
03.2025 - Current
- Provide professional haircuts, styling, and consultations to a diverse clientele.
- Maintain strong customer relationships through excellent service and communication.
- Ensure strict sanitation and organization of workstation and tools.
Veterinary Technician / Receptionist
Paws and Claws Animal Medical Center
Dunedin, FL
06.2022 - 08.2024
- Delivered veterinary patient care including vitals, medication administration, blood sampling, and post-operative monitoring.
- Assisted veterinarians with diagnostics, imaging, procedures, and surgical preparation.
- Managed appointment scheduling, medical records, and client communications.
- Processed invoices and payments while maintaining accurate financial documentation.
- Educated pet owners on treatment plans, medications, and follow-up care.
Veterinary Client Liaison
Clearwater Animal Referral & Emergency
Clearwater, FL
09.2021 - 09.2023
- Acted as the primary communication link between veterinary specialists and pet owners.
- Explained treatment estimates, medical updates, and financial responsibilities.
- Assisted clients with payment solutions including CareCredit and ScratchPay.
- Prepared and audited invoices while maintaining detailed financial and medical records.
- Provided compassionate support to clients during emergency and critical care situations.
Client Service Representative
Tampa Bay Veterinary Specialists & Emergency
04.2019 - 09.2021
- Handled high-volume phone communication and appointment scheduling.
- Maintained medical records and coordinated client updates with veterinary teams.
- Processed billing, estimates, and payments for specialty and emergency services.
- Supported front-desk operations in a fast-paced clinical environment.
Cosmetologist
Great Clips / Hair Cuttery
01.2015 - 01.2019
- Delivered professional haircutting, coloring, and styling services.
- Conducted consultations and recommended appropriate hair care products.
- Maintained high client satisfaction and repeat clientele.
Education
Cosmetology Program -
GUTI The Premier Beauty & Wellness Academy
High School Diploma - undefined
The Broach School
Bradenton, FLSkills
- Veterinary Knowledge
- Client & Insurance Communication
- Administrative & Technical Support
- Social skills
- Friendly communication
- Active listening
Certification
- Licensed Cosmetologist — Active since 2016
- Driver’s License
Timeline
Cosmetologist / Hair Stylist
Great Clips
03.2025 - Current
Veterinary Technician / Receptionist
Paws and Claws Animal Medical Center
06.2022 - 08.2024
Veterinary Client Liaison
Clearwater Animal Referral & Emergency
09.2021 - 09.2023
Client Service Representative
Tampa Bay Veterinary Specialists & Emergency
04.2019 - 09.2021
Cosmetologist
Great Clips / Hair Cuttery
01.2015 - 01.2019
High School Diploma - undefined
The Broach School
Cosmetology Program -
GUTI The Premier Beauty & Wellness Academy