Laura Filmanski
Waxhaw,NC
Summary
Capable and passionate hard worker dedicated to exceptional customer service, consistently exceeding customer expectations, and maintaining composure and a sense of humor in demanding environments.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
10
10
years of professional experience
Work History
Bartender
Clutch
04.2024 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Office Bar & Lounge
07.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Assistant
Zeo Health
08.2021 - 12.2023
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
Wax Specialist
European Wax Center
08.2015 - 08.2021
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
Bartender/server
Tuxedo Park Country Club
10.2014 - 12.2016
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Real Estate
Superior School of Real Estate
Charlotte, NC12.2020
Cosmetology
Cosmetology School of Middletown
Middletown, NY01.2013
High School Diploma -
Delaware Valley High School
Milford, PA06.2012
Skills
- Menu Memorization
- Service Prioritization
- Billing and Payment Processing
- Wine Service
- Beverage Preparation
- Warm and Friendly
- Employee Support
- Workload Management
Timeline
Bartender
Clutch
04.2024 - Current
Bartender
The Office Bar & Lounge
07.2023 - 06.2024
Assistant
Zeo Health
08.2021 - 12.2023
Wax Specialist
European Wax Center
08.2015 - 08.2021
Bartender/server
Tuxedo Park Country Club
10.2014 - 12.2016
Real Estate
Superior School of Real Estate
Cosmetology
Cosmetology School of Middletown
High School Diploma -
Delaware Valley High School
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