Laura Flores
Norwalk,CA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Downey, CA
09.2015 - 12.2023
- Identified needs of customers promptly and efficiently.
- Collaborated with management to plan special events or promotions.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Taught staff upselling techniques to meet revenue targets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
Shift Manager
Pizza Hut
Paramount, CA
03.2014 - 05.2016
- Directed and led employees and team members on effective operations, methods and procedures.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Education
Wislon High School
Long Beach, CA01-2012
Skills
- Team Collaboration And Leadership
- Customer-Oriented
- Training And Coaching
- Strong Verbal And Written Communication
- Creative Problem-Solving
- Handling Customer Complaints
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
09.2015 - 12.2023
Shift Manager
Pizza Hut
03.2014 - 05.2016
Wislon High School