Laura Gaitan

My responsibilities as a leasing were to lease available units. I was to handle all lease contracts and any paperwork needed. Handling maintenance orders making sure they were done and closed out and handling any needs the tenants may have. While at Arbors I completed a leasing 101 course at the Houston Apartment Foundation and acquired a Certificate of Completion.

• Coordinated repairs and scheduled regular maintenance on rental units.
• Collected security deposits from new tenants.
• Greeted prospective tenants, answered questions, and provided tours of the property.
• Resolved tenant complaints promptly and professionally.
• Resolved tenant complaints regarding maintenance or other issues in a timely manner.
• Inspected vacant units and ensured they were ready for showings.
• Processed applications by conducting background checks and verifying references.
• Encouraged prospective tenants to fill out applications after property tours.
• Contacted and followed up with tenants on renewal notices.

My responsibilities while at San Augustine Apartments

• Coordinated repairs and scheduled regular maintenance on rental units.
• Collected security deposits from new tenants.
• Greeted prospective tenants, answered questions, and provided tours of the property.
• Participated in community events related to leasing activities or tenant relations.
• Resolved tenant complaints promptly and professionally.
• Resolved tenant complaints regarding maintenance or other issues in a timely manner.
• Maintained a professional attitude when dealing with difficult situations or customers.
• Encouraged prospective tenants to fill out applications after property tours.
• Contacted and followed up with tenants on renewal notices.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Received rent payments and tracked transactions in accounting software.
• Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Followed company security procedures for handling large sums of money.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Resolved customer complaints professionally in accordance with company policy.
• Answered customer inquiries regarding store policies and procedures.
• Issued receipts, refunds, credits or change due to customers.
• Performed other duties as assigned by management.
• Conducted price checks for special orders or discounts as requested by customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Worked closely with front-end staff to assist customers.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Helped customers find specific products, answered questions, and offered product advice.