Laura Garcia
Nashville,TN
Summary
Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
BDC Sales Manager
Beaman Buick GMC
Antioch, TN
10.2023 - Current
- Developed and implemented strategies to increase BDC sales volume.
- Conducted weekly meetings with customer service representatives to review progress, discuss goals, and troubleshoot issues.
- Analyzed customer feedback surveys to identify areas for improvement in the BDC department.
- Evaluated customer service representative performance through one-on-one coaching sessions and regular reviews.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Finance Manager
Beaman Buick GMC
Antioch, TN
01.2023 - 10.2023
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Mitigated process gaps and managed financial operational functions.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Promoted finance products to customers and sales force to increase penetration.
Bilingual Sales Representative
Beaman Toyota/GMC
Nashville, TN
10.2021 - 01.2023
- Built relationships with customers and community to promote long term business growth.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
Retail Associate
T-Mobile
Nashville, TN
12.2019 - 01.2021
- Answered questions about current promotions and resolved issues according to store policies.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Ticketed, arranged and displayed merchandise to promote sales.
Executive Assistant
Mayor Of Medellin
Medellin, Colombia
07.2018 - 12.2019
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Collections Agent
Town Auto Sales
Nashville, TN
08.2018 - 04.2019
- Maintained high volume of calls to meet demands of busy group
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Collected on past due accounts with average 1 months delinquency
- Investigated accounts with balance errors using accounting software
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals
Advisor
Government Taxes
Medellin, Colombia
09.2017 - 03.2018
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Offered clients recommendations to reduce tax liabilities
Education
Associate of Arts - Audiovisual Communication
Politecnico JIC
01.2018
Skills
- Excellent planner and coordinator
- Hospitality service expertise
- Guest relations management
- Customer service and care
- Attention to detail
- Customer service abilities
- Business development
- Team Member Motivation
- Sales Closing
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
BDC Sales Manager
Beaman Buick GMC
10.2023 - Current
Finance Manager
Beaman Buick GMC
01.2023 - 10.2023
Bilingual Sales Representative
Beaman Toyota/GMC
10.2021 - 01.2023
Retail Associate
T-Mobile
12.2019 - 01.2021
Collections Agent
Town Auto Sales
08.2018 - 04.2019
Executive Assistant
Mayor Of Medellin
07.2018 - 12.2019
Advisor
Government Taxes
09.2017 - 03.2018
Associate of Arts - Audiovisual Communication
Politecnico JIC
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