Corey Sass
Youngstown,OH
Summary
Proven track record in enhancing customer loyalty and upselling services at #1 Cochran Buick GMC, showcasing exceptional customer service and vehicle assessment skills. Adept at fostering trust through effective communication, I consistently exceeded sales targets, demonstrating a goal-oriented mindset and a strong ability to multitask.
Overview
14
14
years of professional experience
Work History
Service Advisor
#1 Cochran Buick GMC (Formally Sweeney Buick GMC)
04.2013 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Wait Staff Member
Park Vista Senior Living
05.2010 - 04.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Diploma -
Struthers High School
Struthers, OH05.2010
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Team player mentality
- Goal-oriented mindset
Accomplishments
Mark of Excellence Award Winner in 2023
Timeline
Service Advisor
#1 Cochran Buick GMC (Formally Sweeney Buick GMC)
04.2013 - Current
Wait Staff Member
Park Vista Senior Living
05.2010 - 04.2013
Diploma -
Struthers High School
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