Laura Giliberti
Amityville,NY
Summary
Proactive veterinary professional with a robust background in animal care and client services. Expertise in educating pet owners and maintaining accurate medical records, ensuring a positive experience for both clients and their pets.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Veterinary Receptionist and Assistant
Baldwin Animal Hospital
Baldwin, New York
05.2025 - Current
- Greeted clients and their pets warmly upon arrival at the animal hospital.
- Scheduled appointments and managed the clinic's calendar efficiently.
- Answered phone calls and responded to client inquiries promptly.
- Processed patient records and maintained accurate files for veterinary services.
- Assisted veterinarians with patient intake by gathering medical histories.
- Handled payments and managed transactions at the front desk accurately.
- Ensured a clean and welcoming reception area for clients and pets.
- Educated clients on pet care, services, and hospital policies effectively.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
Veterinary Assistant
Garden City Veterinary Care
Mineola, New York
12.2022 - 05.2025
- Assisted veterinarians during examinations and procedures at Garden City Veterinary Care.
- Prepared and maintained surgical instruments and equipment for veterinary surgeries.
- Monitored animal patients' vital signs and reported changes to veterinarians promptly.
- Provided compassionate care to animals, ensuring their comfort during visits.
- Educated pet owners on post-treatment care and proper animal nutrition.
- Managed inventory of medical supplies and ordered replacements as needed.
- Maintained cleanliness of examination rooms and treatment areas regularly.
- Collaborated with team members to improve workflow and patient care processes.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Maintained accurate medical records of all patients.
- Provided emotional support to pet owners during difficult times.
- Ensured that cages were kept clean at all times.
Veterinary Assistant
Assisi Veterinary Hospital
Malverne, New York
03.2017 - 05.2022
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Trained new veterinary staff on office procedures and requirements.
- Documented and tracked treatment activities.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Operated radiographic and ultrasound equipment.
- Provided detailed patient care instructions to pet owners.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Maintained accurate medical records of all patients.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Obtained information and history from clients to maintain medical charts.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Released patients to owners with care directions from veterinary staff.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
Education
Bachelor of Science -
Queens College
Flushing, NY 08.2013 - 05.2016
Associate of Arts -
Nassau Community College
Garden City, NY 09.2008 - 05.2011
Sacred Heart Academy
Hempstead, NYSkills
- Veterinary software
- Patient record management
- Appointment scheduling
- Client billing processes
- Inventory management
- Animal care assistance
- Educating pet owners
- Communication skills
- Attention to detail
- Time management
- Pet insurance processing
- Marketing support
- Schedule coordination
- Customer service
- Veterinary medical records software
- Point-of-sale system
Timeline
Veterinary Receptionist and Assistant
Baldwin Animal Hospital
05.2025 - Current
Veterinary Assistant
Garden City Veterinary Care
12.2022 - 05.2025
Veterinary Assistant
Assisi Veterinary Hospital
03.2017 - 05.2022
Bachelor of Science -
Queens College
08.2013 - 05.2016
Associate of Arts -
Nassau Community College
09.2008 - 05.2011
Sacred Heart Academy