Laura Gipson
Toledo,OH
Summary
Dynamic leader with a proven track record at Assurance Health System, excelling in business development and strategic planning. Expert in fostering client relationships and team collaboration, demonstrated through significant client base expansion. Skilled in CRM management and persuasive communication, achieving outstanding results in sales and marketing initiatives.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Assurance Health System
Toledo, OH
12.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Licensed Practical Nurse
Five Star Agency
Jersey City, NJ
02.2019 - 12.2022
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Optimized resource utilization through prudent management of medical supplies inventory and equipment maintenance schedules.
- Administered medications and injections to patients.
- Reviewed patient history to verify conditions and current medications.
- Provided patient education on health care issues and prescribed medications.
- Helped patients complete bathing, dressing and eating.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
Staff Development Coordinator
Orchard Villa
Oregon, OH
04.2018 - 02.2019
- Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
- Worked with managers to identify internal talent and plan development pathways.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Developed and delivered new hire training programs and continuous professional development.
- Monitored employee performance to look for areas in need of improvement.
- Bolstered overall staff competency by regularly evaluating training needs and adjusting programs accordingly.
- Promoted a culture of continuous improvement by encouraging feedback and suggestions from all team members.
- Optimized time management strategies by scheduling training sessions during low-volume work hours, minimizing disruptions to daily operations.
- Evaluated the effectiveness of existing staff development programs using various metrics such as productivity measures or satisfaction surveys, refining approaches when necessary.
- Championed a positive work environment by fostering open dialogue, recognizing achievements, and celebrating milestones in employee growth.
- Streamlined onboarding processes, providing new hires with the necessary tools for success in their roles.
- Coordinated cross-departmental collaboration efforts to ensure cohesive strategies were developed for company-wide initiatives requiring specialized skills or knowledge sharing between teams.
- Maintained up-to-date knowledge of industry trends related to staff development strategies, incorporating best practices into organizational processes as appropriate.
- Established clear guidelines for performance evaluations, providing constructive feedback for ongoing personnel growth.
- Organized regular staff meetings to discuss progress, address concerns, and celebrate achievements.
- Improved team performance with focused training sessions tailored to individual roles and responsibilities.
- Provided ongoing support to employees during their professional development journey, addressing any challenges or concerns that arose throughout the process.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Admissions Coordinator
Kingston Healthcare
Sylvania, OH
03.2017 - 04.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
Education
Bachelor Of Business Administration - Business Administration
Bowling Green State University
Bowling Green, OHLicensed Practical Nursing - Nursing
Owens Community College
Findlay05.2006
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- Relationship building and management
- Client Relationship Building
- Strategic Planning
- New Business Development
- Team Collaboration
- Sales and Marketing
- Sales Presentations
- Goals and performance
- Verbal and written communication
- Operations
- CRM Management
- Relationship Development
Timeline
Business Development Manager
Assurance Health System
12.2022 - Current
Licensed Practical Nurse
Five Star Agency
02.2019 - 12.2022
Staff Development Coordinator
Orchard Villa
04.2018 - 02.2019
Admissions Coordinator
Kingston Healthcare
03.2017 - 04.2019
Bachelor Of Business Administration - Business Administration
Bowling Green State University
Licensed Practical Nursing - Nursing
Owens Community College