Laura Gomez
Grove City,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. . Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Lindsay Automotive
03.2021 - 07.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
Used Car Sales Consultant
Lindsay Automotive
10.2016 - 03.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
New Car Sales Consultant
Hatfield Kia
04.2015 - 03.2016
- Offered comprehensive knowledge of vehicle operations and brand features.
- Negotiated vehicle prices and secure financing for customers.
- Responded to customer enquiries via telephone and email.
- Maintained compliance with all service, quality, and regulatory standards.
Finance Manager
Kellie Auto Sales
06.2014 - 03.2015
- Reviewed documentation and identified financial discrepancies where applicable.
- Completed registration paperwork and sales documentation.
- Approving loan applications and verifying customer's information.
- Specialize in establishing productive relationships with customers seeking financing options.
Used Car Sales Associate
Kellie Auto Sales
05.2012 - 05.2014
- Analyzing customer needs, and overcoming challenging obstacles.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Receptionist
Kellie Auto Sales
06.2010 - 04.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH06.2011
Skills
- Customer Follow-Up
- Leads Prospecting
- Client Relations
- Problem Solving
- Customer Service
- Active Listening
Certification
- Licensed property and Casualty Agent
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Agent
Lindsay Automotive
03.2021 - 07.2023
Used Car Sales Consultant
Lindsay Automotive
10.2016 - 03.2021
New Car Sales Consultant
Hatfield Kia
04.2015 - 03.2016
Finance Manager
Kellie Auto Sales
06.2014 - 03.2015
Used Car Sales Associate
Kellie Auto Sales
05.2012 - 05.2014
Receptionist
Kellie Auto Sales
06.2010 - 04.2012
High School Diploma -
Franklin Heights High School