Laura Gonzalez

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.

Preparing food. Good communication skill.

Helping new crew members with new procedures.

• Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
• Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
• Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
• Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.