Laura Gribble
Phoenix,AZ
Summary
Dedicated professional with extensive experience in end-user support and business analysis. Skilled in fostering teamwork and providing exceptional customer education, leading to increased productivity and satisfaction. Ready to leverage strengths to enhance operational efficiency.
Overview
37
37
years of professional experience
Work History
National Applications Specialist
Nova Biomedical Corporation
Waltham, MA
07.2018 - 04.2026
- Developed and optimized application workflows, enhancing user experience across biomedical systems.
- Led training sessions for staff on new software implementations, fostering team proficiency and confidence.
- Collaborated with cross-functional teams to troubleshoot application issues, ensuring minimal downtime and increased productivity.
- Analyzed user feedback to refine application features, aligning product development with client needs and expectations.
- Implemented quality assurance processes for implementation, improving accuracy and reliability of applications deployed. Provided customers with validation notebook containing the customer's precision reports.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Contributed to sales growth by demonstrating product expertise during client presentations.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Enhanced customer loyalty by providing exceptional post-implementation support and regular check-ins.
Laboratory Manager/Point of Care Coordinator
Abrazo Arrowhead Hospital
Glendale, AZ
07.1989 - 06.2018
- Supervised laboratory staff, enhancing teamwork and operational efficiency.
- Developed protocols ensuring compliance with safety standards and regulatory requirements.
- Implemented quality control measures to improve accuracy of test results.
- Streamlined laboratory workflows, reducing turnaround times for critical tests.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform and analyze results.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Set and oversaw quality assurance guidelines for laboratory work.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Mentored junior staff members, providing guidance on technical skills development and career growth opportunities.
- Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the laboratory setting.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed training programs for staff on point-of-care protocols and best practices.
- Resolved technical issues promptly, minimizing downtime of point-of-care equipment and ensuring optimal functionality throughout the facility.
- Safeguarded patient privacy rights while adhering to stringent guidelines on documentation requirements as mandated by federal regulations such as HIPAA or CLIA waivers.
- Maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Associate of Applied Science - Medical Laboratory Science
Phoenix Community College
Phoenix, AZSkills
- Expert troubleshooting & lab equipment maintenance
- End user support, user training, customer education
- Business analysis, data management/interpretation
- Product demonstrations
- Application implementation
- Teamwork & Laboratory management
- Self motivation, Multitasking, Professional
- Time management abilities, attention to detail
- Scheduling and coordinating
- Performance evaluations/reviewing
Timeline
National Applications Specialist
Nova Biomedical Corporation
07.2018 - 04.2026
Laboratory Manager/Point of Care Coordinator
Abrazo Arrowhead Hospital
07.1989 - 06.2018
Associate of Applied Science - Medical Laboratory Science
Phoenix Community College