Laura Guerrero
Administration
El Paso,TX
Summary
Dedicated and detail-oriented Administrator with a strong background in problem-solving and conflict resolution. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, I excel in maintaining effective communication through strong professional email etiquette. Committed to fostering a collaborative work environment, I leverage my time management and listening skills to support team objectives and enhance operational efficiency. Seeking to contribute my expertise as part of a dynamic team while continuing to develop my administrative capabilities.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Personal Security Analyst
Loop Recruiting/ADP
El Paso, TX
10.2023 - Current
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Maintain and run background checks for 7 different countries.
- Ensure integrity of candidates applying
- Handle 1-7 cases a day.
Passport Support Associate
CGI Federal/Department of State
El Paso, TX
04.2022 - 09.2023
- Maintained strict adherence to privacy guidelines, ensuring the confidentiality of sensitive client information at all times.
- Resolved escalated customer complaints by identifying the root causes and implementing appropriate solutions.
- Review passport applications and photographs
- Conducted comprehensive quality checks to ensure error-free issuance of passports, reducing the need for reissue
- Performed routine data entry or document management.
Records Specialist
El Paso Police Department
El Paso, TX
11.2021 - 04.2022
- Created and implemented standard operating procedures for records handling.
- Scanned paper records to transfer to digital filing systems.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Incident and accident reports
- Communicated efficiently with individuals concerning record information submitted or missing from files.
Cashier
Sun Metro
El Paso, TX
06.2018 - 11.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Received and counted daily bus revenue.
- Handle bookkeeping of revenue
Education
BBA - Business
New Mexico State University
Las Cruces, NM 08.2020 - 12.2023
Skills
Application security
Critical thinking skills
Strong organization
Onboarding processes
Background checks
Policy compliance
Document verification
Timeline
Personal Security Analyst
Loop Recruiting/ADP
10.2023 - Current
Passport Support Associate
CGI Federal/Department of State
04.2022 - 09.2023
Records Specialist
El Paso Police Department
11.2021 - 04.2022
BBA - Business
New Mexico State University
08.2020 - 12.2023
Cashier
Sun Metro
06.2018 - 11.2021
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