Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lisa Shiferaw

Summary

My goal is to work in the field of Customer Service focusing on my skills that I obtained through my education and work experience in Customer Service, receptionist, and administrative assistant. I am also experienced in various Microsoft applications and internal company software. I love working with customers in person as well as over the phone through remote work from home and in person. I am very compassionate to the needs of customers and clients. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

36
36
years of professional experience

Work History

Enrollment Specialist/Customer Service Representative

Loop Recruiting/ADP
09.2024 - Current
  • Assist customers with enrollment with their Health insurance policies through inbound phone calls
  • Working hybrid and remotely from home.

Patient Account Representative

KnippeRx Pharmacy (Contract)
06.2023 - 10.2023
  • Support inbound and outbound phone lines for the pharmacy, answer calls and emails from patients and healthcare providers, and provide first call resolution where possible.

Remote Customer Service Representative 2

Robert Half/ Installation Made Easy
11.2022 - 01.2023
  • Receive and make outbound phone calls to customers or vendors to arrange home improvement appointments and provide updated information.

Customer Service Advisor

Teleperformance USA/Balance Staffing/General Motors
09.2021 - 11.2021
  • Assisted customers with potential fire hazards in Chevrolet Bolt EVs and coordinated appointments for battery replacements.

Customer Service Representative 1

Anthem/Relevance Healthcare
06.2022 - 07.2022
  • Provided Medicaid clients and healthcare providers with updated information about healthcare plans and verified HIPAA in company software.

Clerical assistant/ Customer Service Representative

LIHEAP
07.2021 - 08.2021
  • Assisted low-income families with utility assistance applications and answered phone calls.

Customer service representative

The UPS Store
03.2021 - 04.2021
  • Handled cashier duties, assisted customers with shipping, and operated copiers.

Server/Customer Service Rep.

Buffalo Wild Wings
06.2020
  • Provided customer service and served food and beverages.

Warehouse worker

Bird Rock (Holiday Help)
12.2020 - 01.2020
  • Packaged items for delivery to customers.

Cashier/Customer Service

Rainbow USA
07.2018
  • Served customers and handled cashier duties.

Tax Preparer

Liberty Tax Service
01.2013 - 04.2013
  • Gathered information from customers for tax returns and handled various customer service tasks.

Agent Support Representative

Humana
06.1989 - 09.2011
  • Provided answers for agents regarding client healthcare inquiries.

Photographer/Customer Service

Exhibition Dynamics
01.2011 - 05.2011
  • Handled photography and customer service tasks.

Cashier, Baker, Customer Service

Auntie Anne's
11.2010 - 12.2010
  • Provided customer service and handled baking and cashier duties.

Business Development Representative

Montgomery Chevrolet
04.2002 - 04.2005
  • Handled customer service, internet sales, and various administrative tasks.

Education

Certificate - Human Services

Rasmussen University (Online)
St. Petersburg, FL
01.2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention

Additional Information

I have had mostly contract work as a single parent it allowed me to work and sucessfully raise my childeren as well one of whom was Autistic. So it allowed me to be flexible to help him be a very smart and intellegent child as and flourish alongside of my other child.

Timeline

Enrollment Specialist/Customer Service Representative

Loop Recruiting/ADP
09.2024 - Current

Patient Account Representative

KnippeRx Pharmacy (Contract)
06.2023 - 10.2023

Remote Customer Service Representative 2

Robert Half/ Installation Made Easy
11.2022 - 01.2023

Customer Service Representative 1

Anthem/Relevance Healthcare
06.2022 - 07.2022

Customer Service Advisor

Teleperformance USA/Balance Staffing/General Motors
09.2021 - 11.2021

Clerical assistant/ Customer Service Representative

LIHEAP
07.2021 - 08.2021

Customer service representative

The UPS Store
03.2021 - 04.2021

Warehouse worker

Bird Rock (Holiday Help)
12.2020 - 01.2020

Server/Customer Service Rep.

Buffalo Wild Wings
06.2020

Cashier/Customer Service

Rainbow USA
07.2018

Tax Preparer

Liberty Tax Service
01.2013 - 04.2013

Photographer/Customer Service

Exhibition Dynamics
01.2011 - 05.2011

Cashier, Baker, Customer Service

Auntie Anne's
11.2010 - 12.2010

Business Development Representative

Montgomery Chevrolet
04.2002 - 04.2005

Agent Support Representative

Humana
06.1989 - 09.2011

Certificate - Human Services

Rasmussen University (Online)
Lisa Shiferaw