Laura Gullion

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
• Worked through ETD tickets and also did routing the technicians

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Knowledageable of CSG, Icoms, Smart, Agent OS
• Monitored customer accounts to identify and rectify billing issues.

Worked with the most extensive Clients in the Estee Lauder industry and made sure each and every customers needs were met and taken care of by the standards of the company.

Credited accounts for the returns that were shipped back to the company.

Working in Inbound and outbound and did multiple special projects that was trusted to me in management.

Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.