Laura Hamilton-Sweitzer
Store Manager
Bucyrus Ohio,OH
Overview
20
20
years of professional experience
Work History
Store Manager
Stage Stores Inc Peebles
Bucyrus, Ohio
10.2001 - 05.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Bank Teller
United Bank NA
Bucyrus, Ohio
04.1997 - 07.2001
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
College Prep
Bucyrus High School
Bucyrus, OH06.1989
Skills
- Payroll Management
- Business Management Principles
- Policy Development and Enforcement
- Financial Management
- Sales Tracking
- Corporate Social Responsibility
- Project Management
- Customer Service
- Inventory Management
- Business Leadership
- Employee Training
- Staff Supervision
- Policies and Procedures
- Supply Ordering
- Time Management
- Sales Strategies
- Recruiting and Hiring
- Administrative Management
- Verbal and Written Communication
- Cash Management
- Cost Management
- Store Merchandising
- Performance Monitoring and Evaluation
- Management Team-Building
- Leadership
- Accounting
Timeline
Store Manager
Stage Stores Inc Peebles
10.2001 - 05.2017
Bank Teller
United Bank NA
04.1997 - 07.2001
College Prep
Bucyrus High School