Laura Hammell

● Cash handling

● Provide Customer Service

● Work with Customers to resolve issues

● Train Coworkers

● Lead Coworkers

• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
• Trained, coached, and mentored new sales associates for maximum performance.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Delivered excellent customer service for repeat business and referrals.
• Trained new sales associates to ensure consistent performance across the team.
• Developed and maintained knowledge of current sales and promotions.
• Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Trained new employees on customer service, money handling and organizing strategies.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Informed customers of promotions to increase sales productivity and volume.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Counted cash deposits