Laura Hanneman

• Ensuring a welcoming atmosphere by greeting patients and patient intake by verifying personal information, insurance and medical history.
• Assisted with entering medication lists and other data into patient charts.
• Managed appointment scheduling to optimize daily clinic operations.
• Maintained accurate electronic health records for patient documentation and follow-ups.
• Billing, processing claims, and communication with insurance companies for benefits.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Medical record management.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience. Handling patient inquires and complaints.

Various job positions including medication technician (current role), caregiver and director of an RCAC building for 18 months.

• Worked effectively in fast-paced environments.
• Obtaining vital signs and completion of documentation in patient charts.
• Worked well in a team setting, providing support and guidance. Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.