Laura Harper

• Ensure store is running smoothly, with great customer service focus.
• Ensure all products are stocked and available for customer needs.
• Ensure store is clean and organized daily.
• Ensure store displays are presentable to customers and meets company standards.
• Support Store Managers with day-to-day store operation
• Identify hiring needs, select and train new salespeople

I started my career working as a Bar Associate. I

worked my way up to being promoted as the Assistant General Manager within 2 years of being with the company.

• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering food, and other supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance
• Interviewing/recruiting new employees
• Interacting with guests to get feedback on product quality and service levels

• Greet visitors and direct them to the appropriate area or individuals
• Answer telephones and respond to inquiries via telephone or email
• Book meeting rooms, set up conference calls and take messages and minutes during meetings
• Perform administrative tasks, including filing and photocopying
• Write emails, memos and letters
• Implement and/or develop office procedures and record systems
• Manage database entry and client files
• Order and maintain supplies
• Document financial information
• Organize and distribute messages
• Make and confirm travel arrangements
• Prepare and mail outgoing correspondence
• Maintain confidential department files/records
• Perform routine bookkeeping tasks
• Assist with presentations and reports

• Attend building visits, taking notes and measurements for current projects.

• Greet visitors and direct them to the appropriate Department or individuals
• Answer telephones and respond to inquiries via telephone or email
• Book meeting rooms, set up conference calls and take messages and minutes during meetings
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.
• Perform administrative tasks, including filing and photocopying Write emails, memos and letters
• Implement and/or develop office procedures and record systems
• Manage database entry and client files
• Order and maintain supplies
• Document financial information
• Organize and distribute messages
• Make and confirm travel arrangements
• Prepare and mail outgoing correspondence
• Maintain confidential department files/records
• Perform routine bookkeeping tasks