Laura Harter
Vernon,TX
Summary
Compassionate Healthcare Provider focused on delivering exceptional patient care through effective communication and therapeutic facilitation. Enhanced patient wellbeing by monitoring behavior and implementing tailored care plans. Collaborated with healthcare teams to optimize patient outcomes and adapt to evolving needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PNA III
Vernon State Hospital
Vernon, TX
05.2023 - Current
- Demonstrated self-motivation by taking initiative on tasks and projects.
- Collaborated with team members while also completing individual tasks effectively.
- Demonstrated quick learning by mastering new skills and procedures in various situations.
- Successfully navigated fast-paced environments by prioritizing tasks and managing time efficiently.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in implementing patient care plans under supervision of nursing staff.
- Monitored patient behavior and reported changes to healthcare team promptly.
- Facilitated therapeutic group sessions to promote communication and social skills among patients.
- Facilitated smooth transitions between shifts by communicating pertinent patient information to incoming staff during handoff reports.
- Monitored patient vital signs regularly, promptly reporting any abnormalities or concerns to nursing staff or physicians.
- Supported patients during crisis situations, utilizing de-escalation techniques to ensure safety and minimize distress.
- Enhanced patient care by efficiently conducting routine mental health assessments and providing personalized support.
- Established trust-based relationships with patients through consistent engagement and genuine interest in their wellbeing.
- Assisted in the implementation of individualized therapeutic interventions, improving patient outcomes and overall wellbeing.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Store Manager
Yesway
Vernon, TX
06.2018 - 04.2023
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented new promotional strategies, increasing customer engagement and store traffic.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Developed employee schedules to ensure adequate coverage during peak hours and events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Iowa High School
Iowa, LASkills
- Patient care
- Hygiene support
- Mental health care
- Medication oversight
- Patient records documentation
- Therapeutic dialogue
- Mental health support
- Therapeutic communication
- CPR certified
- Time management
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Decision-making
- Adaptability skills
- Active listening
- Effective communication
- Records management
- Adaptability and flexibility
- Basic computer skills
- Professionalism
Certification
CPR, TIPS, and PI certified
Timeline
PNA III
Vernon State Hospital
05.2023 - Current
Store Manager
Yesway
06.2018 - 04.2023
High School Diploma -
Iowa High School