Laura Haynes
Montgomery,Alabama
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Convergent Outsourcing
03.2021 - 11.2023
- Offered advice and help to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time, and productivity.
Assistant Manager
Family Dollar
Montgomery, Al
07.2023 - 01.2025
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed and managed relationships with customers to increase customer loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Member Service Representative
Kelly Connect
Montgomery, Al
03.2018 - 10.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Implemented and developed customer service training processes.
- Resolved customer issues through thorough dispute investigation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Timeline
Assistant Manager - Family Dollar
07.2023 - 01.2025
Customer Service Representative - Convergent Outsourcing
03.2021 - 11.2023
Member Service Representative - Kelly Connect
03.2018 - 10.2020