Laura Helmstetler-Cook
Greensboro,NC
Summary
Known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Organized with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Office Manager
The Mulch Yard
Greensboro, NC
03.2021 - Current
- Utilized client and staff feedback to maintain customer partnerships and increase revenue. Scheduled deliveries of drivers to clients homes. Data entry, answering phones, filing and processing all incoming payments by phone or over the counter.
Scheduler/Caregiver, Special Needs
All Generations Home Care
Asheboro, NC
08.2010 - 03.2021
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Inspected evidence and researched allegations to determine accuracy of statements.
- Investigated criminal activity through combination of document research and interviews.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Offered operational and administrative oversight to team of special agents.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Water Resources Customer Service
City Of Greensboro
Greensboro, NC
12.1987 - 02.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed [Number] invoices each weeks and mailed documentation to clients.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
- Entered orders into [Type] computer database system.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Southeast Guilford
Greensboro NC06.1982
Skills
- Quality Assurance
- Team Building
- Handling Customer Complaints
- Decision Making
- Microsoft Office Suite
- Schedule Coordination
- Information Security
- Attention to Detail
- Adaptable and Resilient
- Honesty and Integrity
- Intuit QuickBooks
- Friendly and Relatable
- Verbal and Written Communication
- Mail and Package Distribution
- Methodical and Organized
- Account Reconciliation
- Microsoft Office
- Office Equipment Management
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Confidence and Drive
Hobbies
I have a wide range of hobbies. Im an artist and paint with oils and also create with pen and inks. Cross stitching along with number puzzles has been a hobby of mine since high school. I also love the outdoors and on any given weekend you can find me gardening, four wheeling or target shooting.
Timeline
Office Manager
The Mulch Yard
03.2021 - Current
Scheduler/Caregiver, Special Needs
All Generations Home Care
08.2010 - 03.2021
Water Resources Customer Service
City Of Greensboro
12.1987 - 02.2000
High School Diploma -
Southeast Guilford