Laura Herbert
PEARLAND,TX
Summary
Compassionate Case Manager experienced in high risk environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
7
7
years of professional experience
Work History
Case Management Specialist
Compass Connections
10.2023 - Current
- Frequently travel throughout the US to conduct home studies, interviews, and case reports.
- Meet all deadlines for required interviews, home studies, and reports by program supervisor and in accordance with the Office of Refugee and Resettlement.
- Offer post release services for families, post shelter release, and guidance for those needing assistance navigating US Immigration requirements.
- Background and security clearance on federal level
Client Quality Specialist
Flare (Formerly Known As Themis-Tech Inc.)
04.2022 - 06.2023
- Assist Marble Law in creating positive online reputation.
- Conduct case reviews with legal teams and effectively produce a smooth process for all clients during their case journey while gathering feedback to improve and nurture the growth and mission of the company.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
Cyclebar Instructor
Cyclebar WEST U
01.2022 - 04.2022
- Instructed classes of 5 to 30 people
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices.
Case Navigator
GMC Consultants LLC
10.2021 - 04.2022
- Responsible for aiding individuals at Clayton Homes and their families in understanding housing options to assist with their relocation due to the highway expansion in Houston.
- Required to consider all special circumstances of the individual's needs to reduce their barriers and serve as a liaison between section 8 voucher recipients and landlords/property managers as well as government agencies aiding low income households.
- Demonstrated competency in assessment, advocacy, problem-solving, and service planning skills while seeking adequate housing for those affected by the North Houston Highway Expansion Project.
CPS Investigator
Department Of Family And Protective Services
09.2019 - 10.2021
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Investigated and documented all relevant information from community resources by filling out forms and completing case reports. Including: taking pictures of children; homes; paperwork, and/or injuries to further assess neglect/abuse.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Optometric Technician
Master Eye Associates
12.2017 - 06.2020
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Juvenile Probation Intern
Harris County Juvenile Probation Department
05.2019 - 08.2019
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Handled over 10 full-cycle caseloads per month.
Education
Bachelor of Science - Criminology, Law, And Society
University of St. Thomas
Houston, TX05.2019
Skills
- Multitasking and Organization
- Bilingual (Spanish and English)
- Program Operations
- Client Resolutions
- Case Management
- Intervention Plans
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Management Specialist
Compass Connections
10.2023 - Current
Client Quality Specialist
Flare (Formerly Known As Themis-Tech Inc.)
04.2022 - 06.2023
Cyclebar Instructor
Cyclebar WEST U
01.2022 - 04.2022
Case Navigator
GMC Consultants LLC
10.2021 - 04.2022
CPS Investigator
Department Of Family And Protective Services
09.2019 - 10.2021
Juvenile Probation Intern
Harris County Juvenile Probation Department
05.2019 - 08.2019
Optometric Technician
Master Eye Associates
12.2017 - 06.2020
Bachelor of Science - Criminology, Law, And Society
University of St. Thomas
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