Laura Hess

• Acknowledged automotive problems by actively listening to customer symptom descriptions.
• Clarified problem descriptions and performed vehicle inspections with customers present.
• Prepared detailed repair orders, accurately documenting symptoms and required services to ensure effective communication with customers.
• Established strong customer relationships by clearly explaining estimates and completion timelines, fostering trust and satisfaction.
• Conducted thorough vehicle walk-around upon arrival to identify issues and enhance customer awareness.
• Verified warranty coverage while detailing provisions and exclusions for customer understanding.
• Developed accurate cost estimates by analyzing materials, supplies, and labor requirements.
• Maintained meticulous vehicle records by documenting all service and repairs performed.

● Directed daily store operations for a high-volume retailer, overseeing counter sales, team scheduling, and facility maintenance to ensure 100% policy compliance.

● Trained and mentored new team members on product knowledge and sales techniques; provided critical performance data to the Store Manager for annual pay evaluations.

● Managed essential accounting functions, including daily invoice reconciliation, inventory control, and cash drawer auditing to protect company assets.

● Resolved complex customer service escalations and managed high-volume refund processing with a focus on professional service and brand loyalty.

• Developed treatment proposals and confirmed insurance benefits for clients.
  Communicated financial options, detailed procedures, and set up contracts efficiently.
  Executed marketing events and maintained active engagement on social media platforms.
  Scheduled follow-up appointments to ensure consistent client care and revenue generation.
  Administered accounts receivable processes for overdue accounts to enhance cash flow.
  Created end-of-day and end-of-month reports using Microsoft Office applications.
  Managed travel logistics for coworkers and physicians traveling out of town.
  Conducted inventory management across multiple offices, facilitating timely supply orders.

• Provided account support to ensure customer satisfaction and retention.
• Managed customer inquiries through phone and email communication.
• Adhered to company policies when handling confidential client information.
• Maintained accurate records of customer accounts using CRM software.

• Analyzed land records to ensure accurate property descriptions and boundaries.
• Conducted thorough title searches for property ownership and encumbrances.
• Reviewed public records to verify ownership history and potential claims.
• Maintained organized files of title documents for easy retrieval and reference.
• Researched public records including deeds, mortgages, liens, judgments, tax records and other related documents.