Hi, I’m
Laura Hickam
Omaha,United States
Summary
Goal-oriented Manager with 20 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in P&L development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel and company objectives.
Overview
20
years of professional experience
Work History
Milan Laser Hair RemovalOmaha, NE
Talent Acquisition Partner
03.2022 - Current
Job overview
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Partnered with TA team to create effective talent acquisition training materials and maintain processes in Onenote.
- Completed talent acquisition and management 67+ internal and external placements.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Maintained 36.42 time to fill, performing below team average of 39.1.
- Consistently maintaining top candidates processed time period.
Tory BurchOmaha, NE
General Manager
05.2020 - 03.2022
Job overview
- Managed P&L expectations to ensure EBITDA was on target month over month, employee reviews, training, schedules and merchandise expectation.
- Maximized efficiency by coaching and mentoring team of 3 manager and 22 sales associates on company policies/procedures and technology systems.
- Drove year-over-year business growth. Ended 2021 15% above target and trending 20% increase on 2022 and 26% increase to LY.
- Maintained highest Delighted percent in region for 2021(91%) and 2022(93%).
- Assessed Daily/weekly/month sales reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing payroll of 12% year over year and ensuring to cut additional cost.
AthletaOmaha, NE
General Manager
11.2019 - 05.2020
Job overview
- Enforced and optimized strick audit internal policies to maintain responsiveness to companies expectation. Achieved month over month passing scores of 85% or above.
- Assessed reports to evaluate and create smart action plan to increased stores credit card performance. Maintained top performer in district month over month.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and strengthened high-performance sales team and increase sale to LY by 18%.
- Handled customer relations issues, enabling quick resolution and client satisfaction while maintaining Delighted score of 89% and above.
Michael KorsOmaha , NE
Store Manager
10.2013 - 11.2019
Job overview
- Managed team of 4 managers and 15-20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and drove positive increases in LY and target from 2014-2020.
- Minimized shrinkage and maintain below company average shrink goal of 3% through excellent customer service and adherence to standard practices.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in opening 5 new locations as well as trained and mentored new managers.
- District Visual and Inventory lead for 5 straight years.
- Partnered with Corporate to maintain best practices with Workday during company role out in 2014.
Wet Seal Omaha , NE
Store Manager
08.2009 - 10.2016
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Successfully led 4 store opening and 1 remodel.
DSW Omaha , NE
Operations Assistant Store Manager
11.2005 - 08.2009
Job overview
- Recruited, hired and trained over 50 new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed daily TB binder initiatives to increase efficient communication with in management team.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Approved regular payroll submissions and completes schedules for employees.
Skills
- Self-Driven and Motivated
- Exceptional Customer Service
- Action Oriented
- Excellent problem solving skills
- Talent Acquisition Strategies
Accomplishments
- 2014 Top % to Target in Outlet Division +101%
- 2015 Michael Kors store of the Holiday
- Athleta Top Credit % for Holiday 2020
- Tory Burch Top % to Target in the Pop-up Division 2021
Timeline
Talent Acquisition Partner
Milan Laser Hair Removal
03.2022 - Current
General Manager
Tory Burch
05.2020 - 03.2022
General Manager
Athleta
11.2019 - 05.2020
Store Manager
Michael Kors
10.2013 - 11.2019
Store Manager
Wet Seal
08.2009 - 10.2016
Operations Assistant Store Manager
DSW
11.2005 - 08.2009
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