Laura Hicks
Kerry Ingredients & Flavours
Calhoun,GA
8
years of professional experience
Detail-oriented professional with 5+ years of experience in training, documentation, and administrative support. Skilled in developing SOPs, managing onboarding workflows, and coordinating with HR and operations teams. Focused on streamlined processes, accurate recordkeeping, and consistent employee support.
Work History
Training and Onboarding Specialist
4 Years 2 Months- Authored and updated technical Standard Operating Procedures (SOPs), One-Point Lessons (OPLs), and 9 comprehensive training playbooks, successfully converting them into interactive Alchemy videos to support the Qualified Operator Program.
- Designed and delivered engaging classroom, hands-on, and on-the-job training utilizing approved standard work instructions, SOPs, and custom training playbooks to accelerate operator readiness and skill acquisition.
- Managed end-to-end onboarding workflows for temporary and full-time personnel in partnership with GBS and Manpower, overseeing I-9 compliance through Equifax, site orientation schedules, PPE coordination, and badge/locker setup.
- Drove employee retention and development by tracking 30/60/90-day milestone surveys, conducting weekly process audits to ensure training compliance, and facilitating smooth temp-to-permanent transitions.
- Provided comprehensive administrative and site support, managing HR service tickets, and cross-training with fellow trainers to maintain operational flexibility and backup coverage.
- Scheduled orientation sessions and communicated next steps to new hires and hiring managers.
Community Health Care Specialist
1 Year 9 Months- Coordinated patient intake, verifying demographics, insurance, and eligibility within clinical workflows.
- Managed appointment scheduling, rescheduling, and follow-up communication to support accessible care delivery.
- Documented patient information accurately in electronic medical records and maintained compliant charting.
- Supported care coordination by routing referrals, prior authorizations, and provider messages.
- Resolved patient questions regarding services, benefits, and next-step instructions with professionalism.
- Trained new team members on intake procedures, scheduling systems, and patient service standards.
- Monitored customer care goals and developed improvements.
- Supported patients in achieving daily living goals through focused coaching and skill-building activities.
Administrative Support Specialist II
1 Year 5 Months- Managed correspondence, calendars, and meeting logistics for supervisors and multidisciplinary teams.
- Streamlined office workflows by standardizing forms, tracking deadlines, and routing requests efficiently.
- Prepared reports, memos, and data entry updates for compliance and operational review.
- Coordinated confidential case records, ensuring accurate documentation and secure file maintenance.
- Monitored incoming documents, prioritized workload, and maintained accurate records across multiple systems.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Education
Bachelor of Science - Business Administration And Management
Skills
New hire onboarding and orientation
Training and mentoring
Learning Management Systems
Documentation and recordkeeping
Compliance tracking
Microsoft office
Software knowledge
HR support
Timeline
Training and Onboarding Specialist
Kerry Ingredients & Flavours
09.2022 - CurrentRead More
Community Health Care Specialist
Walmart Health
12.2019 - 09.2021Read More
Administrative Support Specialist II
Department Of Community Supervision
07.2018 - 12.2019Read More
Southern New Hampshire University
Bachelor of Science from Business Administration And Management
Read More