Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Hill

West Des Moines,IA

Summary

Outgoing Leasing Consultant with background in sales initiatives and customer service techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizational skills, builds rapport with attention to detail and excellent multitasking abilities. Customer oriented, strategic-thinking, sales professional with over 12 years of entrepreneurial and management experience. Skillfully builds and maintains professional and loyal relationships with co-workers, staff and clients, while expanding network connections and introducing ideas. Comfortable working with others or independently as a leader or a collaborative team member. Applies business insight experience and exercises the need to deliver solutions and exceed goals.

Overview

18
18
years of professional experience

Work History

CEO/Business Owner/Operator

Errands By Laura
Ankeny, Iowa
03.2010 - Current
  • Conferred with clients/customers to understand needs and finalize purchase orders to meet expectations.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built trusting relationships with clients/customers by making personal connections.

Leasing Consultant

Edward Rose & Sons
Bloomfield Hills, Michigan
04.2023 - 04.2024
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Provided prompt and courteous customer service to prospects and tenants.

Online Grocery Associate

Hy-Vee
Ankeny, IA
04.2020 - 09.2020
  • Provided customers with comprehensive assistance through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend best products and services.

Sales Associate

Homemakers Furniture & Interiors
Urbandale, Iowa
10.2012 - 06.2013
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through company system and coordinated product deliveries.

Bookkeeper

Michaels Arts and Crafts
West Des Moines, IA
01.2006 - 02.2007
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Processed invoices and checks, and maintained daily cash logs and deposits.

Education

Aesthetician

ISB
Ankeny, IA
08.2015

Skills

  • Task Delegation
  • Sales Strategies
  • Issue Resolution
  • Planning and Coordination
  • Team Building and Leadership
  • Customer Service and Communication
  • Leasing Terms and Specifications
  • Lease Agreements
  • Resident Assistance
  • Telephone Etiquette
  • Leasing and Sales
  • Multitasking

Timeline

Leasing Consultant

Edward Rose & Sons
04.2023 - 04.2024

Online Grocery Associate

Hy-Vee
04.2020 - 09.2020

Sales Associate

Homemakers Furniture & Interiors
10.2012 - 06.2013

CEO/Business Owner/Operator

Errands By Laura
03.2010 - Current

Bookkeeper

Michaels Arts and Crafts
01.2006 - 02.2007

Aesthetician

ISB
Laura Hill