Laura Holcomb
Willis
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Big Bears Liquor & Smoke
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Leader
Smoothie King
01.2021 - 05.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Team Member
Incredible Pizza
03.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Popeyes
11.2016 - 10.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Montgomery High School
Montgomery, TX06-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
TABC
Timeline
Assistant Manager
Big Bears Liquor & Smoke
06.2023 - Current
Crew Leader
Smoothie King
01.2021 - 05.2022
Team Member
Incredible Pizza
03.2019 - 01.2020
Crew Member
Popeyes
11.2016 - 10.2017
High School Diploma -
Montgomery High School
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