Open To Work
Laura Holladay
University of Colorado Boulder
Thornton,CO
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
HybridOn-Site
Location:
Thornton, COLafayette, COArvada, COWestminster, COBoulder, CO
Open to relocation:
Yes
Minimum Desired Compensation
$20/hr
1
Certification
13
years of professional experience
Empathic, highly observant Customer Service and Security Professional with over a decade of public-facing experience in high-volume, dynamic environments. Proven expertise in verbal de-escalation techniques, active listening, and crisis resolution honed through formal certifications and extensive field supervision. Adept at maintaining strict safety protocols, conducting thorough routine property and safety inspections, and writing clear, accurate shift reports and incident documentation. Skilled in providing compassionate, respectful customer care while firmly upholding facility rules, patient safety, and operational compliance
Work History
Parking Enforcement Officer/ Events supervisor
3 Years 11 Months- Work alone or with a team to safely operate government vehicles and patrol university grounds while utilizing an LPR system with AIMS to enforce parking infractions and other issues that impede ingress and egress routes. This includes reviewing parking credentials and issuing citations.
- Assist with data collection of available parking spots in lots to ensure accurate permit sales and inform patrons of available parking spots in pay lots.
- Supervised student and variable staff for large-scale event traffic operations, providing tactical oversight to field staff and making data-informed adjustments to personnel positioning to fluid cite.
- Place and remove equipment as needed for events, reserved parking and construction closures.
- Constant analysis and communication with other departments regarding lot changes, permits and events.
- Participate in professional training, developmental classes and programs for customer service, data entry and Aims programs.
- Perform daily inspections of vehicles to ensure equipment is stocked, and report any repairs or maintenance needed.
Event Parking Manager/ Event Equipment Manager/Traffic Control/Security
5 Years 3 Months- Responsible for providing safe and courteous customer service for patrons attending events at various venues.
- Supervise employees at various positions such as traffic control at Red Rocks Amphitheater, and occasionally gates or lawn at Fiddler's Green Amphitheater.
- Managed event traffic for large-scale events using logistics by strategically mapping ingress/egress patterns to dictate precise resource allocation and staffing for optimal crowd and traffic control.
- Oversaw the execution of comprehensive traffic management plans, managing staff schedules, equipment inventory, and field communications with staff, management, and the police department as things change and work with varying conditions of events.
- Responsible for distributing equipment on roads and parking lots for safe and controlled ingress and egress of patrons at various venues.
- Attentive and quick bag checks and ID checks/ wristbanding at various venues.
- Effectively and calmly de-escalated situations with aggressive and intoxicated guests.
Box Office Associate
8 Months- Act as liaison between the box office and other departments before entering the QDOT station.
- Helping guests with reservations, sales and ticketing issues.
- Providing friendly customer service and detailed information while ushering the lines in a timely manner.
- Handled customer belongings with care and organization for prompt and safe return at the end of their visit.
Delivery Driver
1 Year 10 Months- I continue to perfect time management by choosing my own shift through independent contracting.
- I accept orders and serve customers by driving them to the location provided.
Post Harvest/Trimmer
6 MonthsFood Delivery Driver
8 Months- Executed timely and safe transport of food orders to customers across designated delivery zones, maintaining high customer satisfaction ratings.
- Utilized mobile application GPS, route optimization tools, and strong navigation skills to ensure prompt order fulfillment and efficient transit times.
- Communicated professionally with restaurant staff and customers to verify order accuracy, handle special delivery instructions, and resolve issues on the spot.
- Exercised strict time management, self-motivation, and task prioritization as an independent contractor to manage individual shift schedules.
- Transported orders safely by securing goods in thermal insulation bags to preserve product temperature and presentation upon arrival.
- Maintained clean, safe, and reliable personal vehicle operations through regular inspection and up-to-date maintenance tracking.
- Managed digital account records, track earnings, and balance active orders seamlessly through the mobile driver portal interface.
Post Harvest/Trimmer
8 Months- Executed precise hand-trimming and bucking techniques on top-shelf flower to maximize aesthetic appeal, curb appeal, and weight retention.
- Carefully preserved delicate trichome integrity and terpene profiles by minimizing flower handling and utilizing industry-standard trimming tools.
- Maintained strict quality control standards, identifying and separating sub-par flower, stems, and fan leaves to ensure consistent product grading.
- Maintained a fast-paced trimming output, consistently meeting and exceeding daily weight targets without compromising flower quality.
- Processed both wet and dry harvests efficiently to support tight production schedules and dispensary distribution deadlines.
- Accurately weighed, logged, and categorized trimmed flower, shake, and trim waste to maintain precise batch metrics.
- Strictly adhered to state cannabis regulations (METRC compliance) and facility SOPs to ensure seamless inventory tracking from harvest to package.
- Maintained a meticulously clean, organized, and sanitized workstation to prevent cross-contamination, mold, or pest issues.
- Sanitized, cleaned, and maintained trimming tools and equipment throughout shifts to ensure optimal operational efficiency and hygiene.
- Collaborated with post-harvest teams to assist with plant breakdown, hanging, drying room organization, and bucking operations.
- Assisted with final manicuring, sorting buds by size and strain, and preparing bulk inventory for extraction or retail packaging.
Retail Clerk
3 Months- Executed basic customer service while also maintaining the appearance of the store.
- Developed basic knowledge of products to better teach and assist customers in finding the right products and the proper care/use of the products.
- Utilize down time by regularly cleaning, stocking, and altering displays to prompt an increase in customer satisfaction and sales.
Cashier
2 Years- Open and closed store solo while performing daily and weekly duties.
- Created visual appeal of displays while serving customers, cleaning, and performing machine maintenance.
- Resolved customer concerns, adjacent problems, and provided upbeat customer service.
Education
- Verbal De-escalation
- Cpr
- Traffic Safety
- Customer Service Training
- T.E.A.M. Training
Skills
Supported cash handling and transaction balancing.
Assisted retail operations and customer needs.
Managed priorities efficiently throughout busy shifts.
Created positive customer experiences.
Handled several tasks at once.
Adapted quickly to change and fast-paced
high-pressure environments.
Learned new procedures quickly.
Worked hard with strong focus on results.
Stayed dependable
loyal
organized
quality-focused
and collaborative.
Communicated clearly with customers and team members in person and in writing.
Certification
MED Support Badge, CPR, Merchant Guard, Traffic Safety, Flagger
Timeline
Parking Enforcement Officer/ Events supervisor
University of Colorado Boulder
09.2022 - 08.2026Read More
Box Office Associate
Meow Wolf Denver Convergence Station
08.2021 - 04.2022Read More
Event Parking Manager/ Event Equipment Manager/Traffic Control/Security
Argus Event Staffing
06.2017 - 09.2022Read More
Delivery Driver
Postmates
10.2016 - 08.2018Read More
Post Harvest/Trimmer
Boulder Organic Food Group
05.2016 - 11.2016Read More
Food Delivery Driver
GrubHub
02.2016 - 10.2016Read More
Post Harvest/Trimmer
Native Root's Warehouse
09.2015 - 05.2016Read More
Retail Clerk
Freaky's Gift Shoppe And Tattoo
06.2015 - 09.2015Read More
Cashier
Stockton Gas
06.2013 - 06.2015Read More
Pagosa High School
Read More