Hi, I’m
Laura Hornbrook
Quincy,MA
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
years of professional experience
Work History
Veterans AdministrationBoston, MA
Veteran caregiver
06.2009 - Current
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
King SignsFayetteville, NC
Manager
07.2002 - 06.2009
Job overview
- Supervised all staff, set sales and production goals, tracked work in progress, provided job estimates and quotes for customers
- Prepared recurring production reports
- Prepared graphics and layouts for products.
- Developed and maintained relationships with customers and vendors through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory and sales into organization's weekly income report.
Smith Advertising & AssociatesFayetteville, NC.
Traffic Manager and Graphic Artist
08.1999 - 08.2001
Job overview
- Met with selected clients to gather details about projects, processed Creative Services, Departments’ jobs including publications, monitor the flow of work in the initial and final phases of production, and served as a liaison between the department’s staff and selected clients.
BC Quick SignsFayetteville, NC.
Division Manager
09.1998 - 08.1999
Job overview
- Coordinated and administered the opening of a new small-format, retail store
- Supervised new staff, set and met sales and production goals, tracked work-in-progress, provided job estimates and quotes for customers
- Prepared recurring financial and production reports for the home office
- Prepared graphics and layouts of products for customers.
Blashfield Gurganious CommunicationsFayetteville, NC.
Production Manager of Signs and Advertising
02.1994 - 09.1998
Job overview
- Prepared quotes for commercial and industrial signage, accepted jobs; supervised production
- Worked closely with vendors to obtain favorable pricing and service
- Prepared graphics and layouts
- Promoted to production manager after only one year with the company.
Education
Fayetteville CollegeFayetteville, NC
Associates Degree from Commercial Art & Advertising Design
Skills
- Trained staff in providing superior, prompt and courteous customer service
- Outstanding ability to initiate action, make decisions and solve problems
- Highly motivated to accept responsibility and work without supervision
- Excellent verbal and written communication
- Interviewed, hired, conducted performance reviews
- Well organized self starter
- Extensive working relationship with vendors, contractors and customers
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork from home optionCareer advancementWork-life balancePersonal development programsTimeline
Veteran caregiver
Veterans Administration
06.2009 - Current
Manager
King Signs
07.2002 - 06.2009
Traffic Manager and Graphic Artist
Smith Advertising & Associates
08.1999 - 08.2001
Division Manager
BC Quick Signs
09.1998 - 08.1999
Production Manager of Signs and Advertising
Blashfield Gurganious Communications
02.1994 - 09.1998
Fayetteville College
Associates Degree from Commercial Art & Advertising Design