Laura Hunt
Flat Rock,MI
Summary
With over 6 years of experience in hospitality and wellness management, I have developed a strong background in leading operations, enhancing customer experiences and driving business growth. Admirable communication and organization skills.
Overview
6
6
years of professional experience
Work History
Spa Manager
Kneaded Relief Massage & Spa
02.2023 - 01.2025
- Managed daily operations of spa, ensuring seamless service delivery and high customer satisfaction.
- Developed staff training programs to enhance service quality and operational efficiency.
- Coordinated scheduling and resource allocation to optimize team performance and client appointments.
- Managed employee schedules, ensuring adequate staffing and operational efficiency
- Resolved employee conflicts and administered disciplinary actions in accordance with company policies
- Created and maintained spa menus and service offerings aligned with brand standards and client demand
- Oversaw social media management to support marketing, brand awareness, and client engagement
- Led the successful opening and operational launch of two additional spa locations
- Managed full-cycle hiring, including recruiting, interviewing, onboarding, and training staff
- Selected, sourced, and managed all professional and retail products used and sold within the spa
- Monitored inventory levels, implementing controls to minimize waste and maintain product availability.
Wellness Coordinator
Kneaded Relief Massage & Spa
10.2022 - 02.2023
- First and last point of contact for clients
- Responsible for scheduling appointments and handling therapists schedules
- Responsible for administrative duties such as putting client information into scheduling software, sending cards, checking clients in & out of appointments, updating intake forms
- Responsible for general upkeep and cleanliness of spa
Bartender/Rooftop Manager
Waterfront Wyandotte
06.2020 - 10.2022
- Solely responsible complete operation of rooftop bar
- Responsible for all opening/closing procedures, creating cocktail menus/specials
- Responsible for stocking of bar and taking inventory
- Verify identification and age requirements of customers
- Process payments from customers
- Assessing customers’ needs and preferences and making recommendations
- Timely serving more than 150 drinks each night, demonstrating knowledge of over 40 drink recipes
- Maintain a clean and organized bar area by constantly wiping down surfaces, cleaning utensils and replenishing fresh ingredients
- Creating a positive customer experience and building long term relationships with guests ensuring their return
Waitress
Texas Roadhouse
11.2020 - 05.2021
- Exhibit client service skills by handling 50+ daily customers while managing dining areas
- Memorize over 30 menu items and specials in order to give customized recommendations to guests
- Provide administrative support by answering 25+ daily inbound calls while explaining promotions and accommodating dietary restrictions
Cocktail Waitress/Bartender
BT’s Executive Club
10.2018 - 06.2020
- Responsible for opening procedures, maintaining a clean floor and bar
- Responsible for making and serving cocktails and food to guests
- Creating a positive and fun environment while building long term relationships with customers ensuring their return
- Maintained a safe environment by discontinuing service to intoxicated guests and coordinating with staff to defuse conflict
Education
High School Diploma - undefined
Lake Orion High School
Lake Orion10.2016
Skills
- Ability to Multitask
- Leadership
- Ability to Work Under Pressure
- Ability to Work in a Team
- Strong Communication Skills
- Event planning
- Staff training
- Staff development
- Interpersonal skills
- Conflict resolution
- Attention to detail
Timeline
Spa Manager
Kneaded Relief Massage & Spa
02.2023 - 01.2025
Wellness Coordinator
Kneaded Relief Massage & Spa
10.2022 - 02.2023
Waitress
Texas Roadhouse
11.2020 - 05.2021
Bartender/Rooftop Manager
Waterfront Wyandotte
06.2020 - 10.2022
Cocktail Waitress/Bartender
BT’s Executive Club
10.2018 - 06.2020
High School Diploma - undefined
Lake Orion High School