Laura Hutmacher
Littleton,CO
Summary
Focused on providing efficient and accurate payroll processing and support to clients. I have honed my skills in managing Gusto's payroll functions, resolving issues, and delivering exceptional customer service. I have also gained valuable experience in providing administrative support and ensuring the smooth operation of office environments.
Overview
6
6
years of professional experience
Work History
Payroll Service Representative
Gusto
Denver, CO
06.2021 - Current
- Independently de-escalated customer calls and complaints by expressing empathy, listening, and taking ownership of the customer's problem.
- Coordinated with accounting personnel to resolve any discrepancies in the preparation of financial statements related to payroll activities.
- Improved upon different areas of the payroll service platform that created pain points for many customers
- Efficiently assisted accountants and business owners in processing payments for federal and state taxes and various employee deductions, annuity contributions and retirement plan withholding
- Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
- Applied accurate knowledge of state filings and regulations to help customers maintain compliance with the applicable state and federal agencies
- Verified and corrected employee information in the system, including address changes, tax withholding status, and direct deposit information.
Office Aide
Student Organizations & Entertainment Center
Laramie, WY
08.2018 - 05.2021
- Created surveys for student feedback and service requests to improve the experience of faculty and student-sponsored events
- Integrated a new electronic equipment rental system (CHEQROOM) for student organizations to drastically reduce human error and efficiently keep track of inventory
- Improved student achievement by assisting those who wished to create a new organization, walking them through the step by step process required, answering any inquiries, and conducting presentations.
- Assisted with event planning activities including coordinating catering services and scheduling meetings.
- Managed inventory of office supplies ensuring that all items were properly stocked at all times.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
Bachelor of Science in Marketing -
University of Wyoming
05.2021
Skills
- Customer Service
- Word Applications
- Computer Literacy
- Communication skills
- Organizational Skills
- Jira
- Salesforce
Timeline
Payroll Service Representative
Gusto
06.2021 - Current
Office Aide
Student Organizations & Entertainment Center
08.2018 - 05.2021
Bachelor of Science in Marketing -
University of Wyoming