Laura Moffa
Pompano Beach,FL
Summary
Dependable chiropractic assistant with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
28
28
years of professional experience
Work History
Chiropractic Assistant
Dr. Gregori Pasqua
Bronx, FL
09.1991 - 08.2019
- Greeted and welcomed patients, answered phone calls, and directed inquiries to appropriate personnel.
- Handled an average of 60 patient inquiries per day via phone, email, and verbal communication.
- Managed incoming and outgoing mail, packages, and deliveries.
- Assisted patients with a smile and a positive attitude.
Receptionist
James Newman Esq
Bronx, NY
01.2015 - 10.2015
- Collaborated with the sales team to upsell products and services, increasing revenue.
- Maintained accurate records of customer interactions and reported product issues to the development team.
- Resolved customer complaints and issues promptly resulting in a 95% customer satisfaction rate.
- Provided exceptional customer service and went above and beyond expectations.
- Built and maintained strong relationships with clients.
Education
High School Diploma -
Christopher Columbus High School
Bronx, NY06-1988
Skills
- Medical Scheduling
- Empathy
- Phone Etiquette
- Desktop Administration
- Problem Solving
- Ordering Supplies
- Medical Records
- Insurance Verification
- Front Desk
- Office Administration
- Office Management
- Patient Care
- Multitasking
- Attention to Detail
- Medical Billing
Timeline
Receptionist
James Newman Esq
01.2015 - 10.2015
Chiropractic Assistant
Dr. Gregori Pasqua
09.1991 - 08.2019
High School Diploma -
Christopher Columbus High School
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