Laura Jessup
Fuquay-Varina,NC
Summary
Driven and decisive [Job Title] offering 20+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Data-driven Human Resources Analyst offering demonstrated expertise with HRIS systems and modules. Manages technical access and functionality to maximize data gathering and reporting for human resources functions. Well-versed in security and privacy regulations governing employee and corporate data. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Human Resource Anayst
Harnett County Schools
07.2000 - Current
- Maintain budget for the department and process invoices for accounts receivable and accounts payable.
- Support and maintain allotment for the county.
- Process state required reports, leadership reports and program customized functions like automated queries and reports to improve functionality.
- Planned, coordinated and executed meetings and interviews for leadership team.
- Worked with HR team members to identify and implement enhancements.
- Supported HR operations with knowledgeable technical troubleshooting and support.
- Managed team permissions, access and personalization at user level to control and monitor access.
- Delivered exceptional customer service through direct communication with employees and team members.
- Programmed customized functions like automated queries and reports to improve functionality.
- Managed physical and digital files, monitored spreadsheets and updated reports.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Composed correspondence, reports and meeting notes.
- Compiled and produced presentations and reports as directed by leadership team.
Social Work Intern
Harnett County Schools-Student Services Department
08.2023 - 05.2024
- Improved client outcomes by developing and implementing individualized service plans.
- Assisted clients in navigating community resources for optimal support and services.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Enhanced client self-sufficiency through goal setting, problem-solving, and skill-building activities.
- Provided crisis intervention services to ensure the safety of clients experiencing mental health or substance use emergencies.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
Administrative Assistant
State Controller's Office
08.1998 - 06.2000
- Processed Central Billing payments to the State Treasurer's Department.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Composed correspondence, reports and meeting notes.
- Coordinated appointments, meetings and conferences.
- Delivered exceptional customer service through direct communication with clients and team members.
Data Analyst
State Department of Communicable Disease
06.1993 - 06.1998
- Collected, processed, prepared data from the 100 counties in NC for State Reporting.
- Collaborated with leadership on data collected.
- Assisted with efforts to track, evaluate and report on impact communicable disease in NC.
- Maintained user confidence and protected operations by keeping information confidential.
- Reported on common sources of technical issues or questions and made recommendations to product team.
Assistant Store Manager
Food Folks
06.1991 - 05.1993
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Scan Coordinator and Office Manager
Food Folks
07.1989 - 05.1991
- Trained scan coordinators at locations in our district.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed price changes and maintained proper signage for product displays.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Administered payroll and maintained proper documentation of employee personnel.
- Invoiced and processed vendor deliveries.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education
Master of Science - Social Work
Liberty University
Lynchburg, VA05.2025
Bachelor of Science - Psychology Christian Counseling
Liberty University
Lynchburg, VA08.2022
Skills
- Analytical and Critical Thinking
- Documentation and Recordkeeping
- Relationship Building
- Confidentiality
Additional Information
AFFILIATIONS
Alpha Lambda Delta National Honor Society 2019- Present
American Association of Christian Counselors 2020- Present
Affiliations
- National Association of Social Work
- American Association of Christian Counselors
Certification
- Life Coach Training - 2023
Timeline
Social Work Intern
Harnett County Schools-Student Services Department
08.2023 - 05.2024
Human Resource Anayst
Harnett County Schools
07.2000 - Current
Administrative Assistant
State Controller's Office
08.1998 - 06.2000
Data Analyst
State Department of Communicable Disease
06.1993 - 06.1998
Assistant Store Manager
Food Folks
06.1991 - 05.1993
Scan Coordinator and Office Manager
Food Folks
07.1989 - 05.1991
Master of Science - Social Work
Liberty University
Bachelor of Science - Psychology Christian Counseling
Liberty University