Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Johnson

Galion,Ohio

Summary

As the former owner of Cake & Icing Bakery, I excelled in operations management and relationship building, significantly enhancing customer satisfaction through strategic planning and exceptional service. My expertise in financial management and staff hiring, coupled with a knack for fostering client relations, drove repeat business and referrals, marking notable achievements in small business operations.

Overview

Work History

Owner

Cake & Icing Bakery
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

Associate Of Business In Interior Design - Design

Virginia Marti College of Art And Design
Lakewood, Ohio
03.2007

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Marketing
  • Financial management
  • Staff hiring

Timeline

Owner

Cake & Icing Bakery

Associate Of Business In Interior Design - Design

Virginia Marti College of Art And Design
Laura Johnson