Laura Juarez
Customer Service
San Marcos,TX
Summary
Hard work and productivity are instilled in me, I do everything with a purpose and take pride with all tasks, I've developed a status of a manager and server well-known for creating positive workplace culture and high-performing teams. I am flexible in all different work areas, and willing to try new things with an open mind, I take constructive criticism very well with the will to better myself and exceed expectations.
Overview
7
7
years of professional experience
Work History
Server
Clear Springs Restaurant
07.2021 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Garcia's Mexican Restaurant
08.2018 - 03.2020
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
- Motivated staff through acknowledgement of hard work and instilling accountability while leading by example to develop an efficient and respectful team
- Supervised both front and back of restaurant while providing services excellence to the customers and ensuring good quality in food
- Maintained high standards of cleanliness throughout the restaurant
- Responsible for cash for shifts including bank deposits and ensuring that all cash procedures are properly adhered to
Education
Bachelor of Arts - Communication Studies
Texas State University
San Marcos, TX08-2025
High School Diploma -
San Marcos High School
San Marcos, TX05-2017
Skills
- INTERPERSONAL SKILLS
- TEAMWORK & COLLABORATION
- PROBLEM-SOLVING ABILITIES
- EXCELLENT WORK ETHIC
- MULTITASKING & ORGANZIATION
- EXCEPTIONAL COMMUNICATION
- LEADERSHIP DEVELOPMENT
- CRITICAL THINKING
Timeline
Server
Clear Springs Restaurant
07.2021 - Current
Manager
Garcia's Mexican Restaurant
08.2018 - 03.2020
Bachelor of Arts - Communication Studies
Texas State University
High School Diploma -
San Marcos High School
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