Laura Kaminski
De Pere,WI
Summary
Results-driven Medical Office Manager/Director with over 15 years of expertise in documentation, compliance, and operational efficiencies. Proven track record of enhancing patient satisfaction through exceptional customer service and effective problem-solving skills. Recognized for maintaining high-quality standards while fostering collaborative team environments. Committed to leveraging extensive experience in a challenging role that offers opportunities for professional growth.
Overview
16
16
years of professional experience
Work History
Revenue Cycle Supervisor
Family Services on Northeast WI
Green Bay, WI
06.2024 - Current
- Developed and implemented best practices for revenue cycle processes.
- Monitored and evaluated existing processes to identify areas of improvement in the revenue cycle.
- Created reports on key performance indicators related to the revenue cycle.
- Managed daily operations of the billing department, ensuring timely submission of claims and accurate data entry.
- Provided guidance to staff on coding, billing procedures, policies, and other technical issues.
- Trained new staff members on billing systems and software applications.
- Ensured compliance with all relevant federal, state, and local laws governing healthcare reimbursement policies.
- Reviewed accounts receivable aging report to ensure accuracy of payments received.
- Collaborated with physicians, administrators, coders, billers, collectors and other stakeholders in regards to revenue cycle management activities.
- Analyzed data from various sources to support decision making within the revenue cycle process.
- Participated in periodic meetings with internal departments such as IT, finance, accounting, to discuss current projects related to the revenue cycle.
- Oversaw reconciliation efforts between third party payor remittance advice statements and accounts receivable ledgers.
Billing Manager
Sherman Counseling/Refresh Mental Health
Appleton, WI
01.2023 - 06.2024
- Provides administration of the day-to-day operations of the claims and accounts receivable system.
- Serves as a member of operations leadership, working in conjunction with the Compliance Department, Insurance Verification, and Front Office Staff, to ensure we are obtaining items necessary to receive maximum reimbursement.
- Instituted standardized practice for financial aid.
- Designed educational programs addressing clinician inducement.
- Serves as subject matter expert on Medicare and Medicaid for all staff.
Business Support Director
Unity Hospice and Palliative
De Pere, WI
01.2012 - 09.2022
- Lead operations in Billing, Medical Records, Reception, Utilization Review, Coding and Administrative Support
- Served as a strategic consultant and subject matter expert to the Senior Leadership Team
- Managed an average of AR days at 32.6 days
- Ensured Unity's aging buckets, for the over 60+ day accounts, was maintained at 2%
- Developed and implemented documented procedures for A/R follow up, including how and when to appeal claim decisions
- Invited to meet with Electronic Health Record organization, Epic, to share and educate on our processes in how we maintain low AR days
Operations/Financial Manager
Bodies in Balance Physical Therapy
Two Harbors, MN
10.2008 - 12.2011
- Managed all aspects of the office including human resources, marketing, and accounting
- Managed staff, implemented policy and procedures, provided staff and provider education, resolved reimbursement and coding issues, network contracting and oversaw accounts aging, receivables and payables and complied with quarterly and yearly reporting requirements for taxes
- Implemented EMR for the facility and ERA in the billing department
- Developed a program to ensure compliance with all regulations and requirements, including the Medical Records Release Policy and Medical Records Maintenance, Retention and Destruction Policy
- Researched and updated fee schedule based on RVU's (relative value units) this added to profit and help track productivity
- Drafted an RFP for contract for a state funded facility to provide therapy treatments for their patients billing Medicare Part B, received the contract and currently is the only therapy clinic in the state of MN providing this type of service while billing Medicare Part B
Education
High School Diploma -
Ashwaubenon High School
Health Information Technology -
Madison Area Technical College
Medical Terminology -
Northwestern Technical College
Certified Professional Practice Manager -
America Academy of Professional Coders (AAPC)
Certified Professional Coder -
America Academy of Professional Coders (AAPC)
Skills
- Medical Coding Expertise
- Claims Management
- Compliance
- Organizational credentialing
- Provider credentialing
- Contract negotiation
- Team direction
- Process improvements
- Training
- Mentoring
- Staff development
- Revenue cycle management
Volunteer Experience
- Ashwaubenon School District
- Green Bay Animal Rescue
- New Community Shelter
Committees
- Outcomes Committee Member, Family Services of NEW
- Credentialing Committee Member, Sherman Counseling, 01/01/23, Current
- Education Committee Member, Wisconsin Hospice and Palliative Association, 01/01/19, 12/31/22
- Compliance Committee Member, Unity, Bodies in Balance
- Quality Committee Member, Unity
Timeline
Revenue Cycle Supervisor
Family Services on Northeast WI
06.2024 - Current
Billing Manager
Sherman Counseling/Refresh Mental Health
01.2023 - 06.2024
Business Support Director
Unity Hospice and Palliative
01.2012 - 09.2022
Operations/Financial Manager
Bodies in Balance Physical Therapy
10.2008 - 12.2011
High School Diploma -
Ashwaubenon High School
Health Information Technology -
Madison Area Technical College
Medical Terminology -
Northwestern Technical College
Certified Professional Practice Manager -
America Academy of Professional Coders (AAPC)
Certified Professional Coder -
America Academy of Professional Coders (AAPC)
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