Laura Kaufman
McAlester
Summary
Reliable and organized individual with a strong work ethic in fast-paced environments. Known for exceptional multitasking skills and a commitment to fostering team collaboration, ready to drive operational excellence and enhance customer experiences.
Overview
14
14
years of professional experience
Work History
Server
Starved Rock Lodge & Conference Center
Utica, IL
03.2025 - 12.2025
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Trained new team members on restaurant procedures and service standards, fostering a cohesive work environment.
- Managed multiple tables simultaneously while maintaining attention to detail and prompt service delivery.
Picker/Packer
UNFI, United Natural Foods
Oglesby, IL
08.2023 - 12.2025
- Streamlined workflow processes resulting in reduced order processing time and increased overall efficiency.
- Monitored stock levels and reported discrepancies to management for prompt resolution of inventory issues.
- Led initiatives for workplace safety, ensuring compliance with regulations while promoting a culture of vigilance among staff.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
Server/Bartender
Fat Daddyz
Seneca, IL
04.2020 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and enhance workflow efficiency.
- Managed cash register operations, maintaining accuracy in transactions and balancing nightly sales reports.
- Trained new servers on menu knowledge, service standards, and restaurant protocols for improved performance.
- Coordinated special events and private parties, ensuring seamless execution from planning through service delivery.
- Resolved customer complaints promptly and effectively, fostering positive relationships and repeat business.
Picker/Packer
Khols Warehouse
Ottawa, IL
10.2016 - 04.2020
- Operated warehouse equipment to efficiently pick and pack merchandise for timely shipping.
- Collaborated with team members to maintain accurate inventory levels and ensure order fulfillment.
- Implemented improved packing techniques to enhance productivity and reduce damage during transit.
- Trained new employees on best practices for picking, packing, and safety protocols in warehouse operations.
- Conducted regular quality checks on packed items to verify accuracy and adherence to company standards.
Crew Member
KFC Taco Bell
Mendota, IL
06.2012 - 10.2016
- Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to ensure smooth operations during peak hours, enhancing service speed.
- Trained new crew members on food preparation, equipment use, and company policies to foster team performance.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Implemented process improvements that streamlined kitchen workflows, resulting in faster meal preparation times.
- Conducted quality control checks on food items to guarantee freshness and adherence to quality standards.
Education
Certificate - Billing And Coding
Carl Albert State College
McAlester03-2026
High School Diploma -
Jefferson High School
Rockford, IL05-2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Safe food handling
- Food and beverage pairings
- Multitasking and organization
- Server training
- Reliability
- Team leadership
Timeline
Server
Starved Rock Lodge & Conference Center
03.2025 - 12.2025
Picker/Packer
UNFI, United Natural Foods
08.2023 - 12.2025
Server/Bartender
Fat Daddyz
04.2020 - 11.2025
Picker/Packer
Khols Warehouse
10.2016 - 04.2020
Crew Member
KFC Taco Bell
06.2012 - 10.2016
Certificate - Billing And Coding
Carl Albert State College
High School Diploma -
Jefferson High School