Summary
Overview
Work History
Education
Skills
Timeline
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Laura Kaufman

McAlester

Summary

Reliable and organized individual with a strong work ethic in fast-paced environments. Known for exceptional multitasking skills and a commitment to fostering team collaboration, ready to drive operational excellence and enhance customer experiences.

Overview

14
14
years of professional experience

Work History

Server

Starved Rock Lodge & Conference Center
Utica, IL
03.2025 - 12.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
  • Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
  • Trained new team members on restaurant procedures and service standards, fostering a cohesive work environment.
  • Managed multiple tables simultaneously while maintaining attention to detail and prompt service delivery.

Picker/Packer

UNFI, United Natural Foods
Oglesby, IL
08.2023 - 12.2025
  • Streamlined workflow processes resulting in reduced order processing time and increased overall efficiency.
  • Monitored stock levels and reported discrepancies to management for prompt resolution of inventory issues.
  • Led initiatives for workplace safety, ensuring compliance with regulations while promoting a culture of vigilance among staff.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.

Server/Bartender

Fat Daddyz
Seneca, IL
04.2020 - 11.2025
  • Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
  • Collaborated with kitchen staff to streamline order delivery and enhance workflow efficiency.
  • Managed cash register operations, maintaining accuracy in transactions and balancing nightly sales reports.
  • Trained new servers on menu knowledge, service standards, and restaurant protocols for improved performance.
  • Coordinated special events and private parties, ensuring seamless execution from planning through service delivery.
  • Resolved customer complaints promptly and effectively, fostering positive relationships and repeat business.

Picker/Packer

Khols Warehouse
Ottawa, IL
10.2016 - 04.2020
  • Operated warehouse equipment to efficiently pick and pack merchandise for timely shipping.
  • Collaborated with team members to maintain accurate inventory levels and ensure order fulfillment.
  • Implemented improved packing techniques to enhance productivity and reduce damage during transit.
  • Trained new employees on best practices for picking, packing, and safety protocols in warehouse operations.
  • Conducted regular quality checks on packed items to verify accuracy and adherence to company standards.

Crew Member

KFC Taco Bell
Mendota, IL
06.2012 - 10.2016
  • Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries.
  • Maintained cleanliness and organization of workstations to comply with health and safety standards.
  • Collaborated with team members to ensure smooth operations during peak hours, enhancing service speed.
  • Trained new crew members on food preparation, equipment use, and company policies to foster team performance.
  • Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
  • Implemented process improvements that streamlined kitchen workflows, resulting in faster meal preparation times.
  • Conducted quality control checks on food items to guarantee freshness and adherence to quality standards.

Education

Certificate - Billing And Coding

Carl Albert State College
McAlester
03-2026

High School Diploma -

Jefferson High School
Rockford, IL
05-2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Safe food handling
  • Food and beverage pairings
  • Multitasking and organization
  • Server training
  • Reliability
  • Team leadership

Timeline

Server

Starved Rock Lodge & Conference Center
03.2025 - 12.2025

Picker/Packer

UNFI, United Natural Foods
08.2023 - 12.2025

Server/Bartender

Fat Daddyz
04.2020 - 11.2025

Picker/Packer

Khols Warehouse
10.2016 - 04.2020

Crew Member

KFC Taco Bell
06.2012 - 10.2016

Certificate - Billing And Coding

Carl Albert State College

High School Diploma -

Jefferson High School